Microsoft Server Analyst till HP i Dublin

Elan IT ReSource är ett av Sveriges och Europas ledande företag inom bemanning och rekrytering av IT-personal.Vi erbjuder konsulter och rekrytering inom hela IT-området, från IT-chefer, projektledare och systemutvecklare till nätverks- och supporttekniker.Vi finns i Stockholm, Göteborg och Malmö och har över 750 konsulter i Sverige.Elan är ett bolag inom Manpowergruppen.Elan IT söker för HPs räkning i Dublin ett antal tjänster.Förmånligt flyttpaket erbjudes!HP is committed to being a world-class provider of customer support through flexibility, hard work and market competitive performance and remuneration.Our customers expect to be served by knowledgeable, courteous, committed, confident and efficient analysts.HP expects employees to adhere to all policies and standards, maintain proficiency in Computer technology and support and pro-actively inform co-workers.HP offers in return industry leading training and development, a competitive salary, unrivalled career opportunities and world-class facilities. Arbetsbeskrivning The objective of the Microsoft Server Analyst is to resolve remote users IT problems by means of a Remote fix.The Microsoft Server Analyst (MSA) responds to external clients needing technical support.The candidate validates customer entitlements and gives high level technical support through information gathering, analytical trouble shooting and problem research.. Resolves customer issues using the tools and systems available . Completes follow-on actions as appropriate, e.g.dispatch materials, send communications, escalate problems..Retains ownership of each case until problem is resolved or resolution is identified .Observes strict compliance to licensing, copyright and trademark legislation .Protects confidential, sensitive information and materials . Accomplishes other duties as required Vem är du?. Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.. Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge.. Excellent customer, telephone, oral and written communications skills. . Analytical troubleshooting skills.. Positive attitude towards all team members, customers and partners.Encourages outstanding team morale and maintains highest ethical standards.. Delivers market competitive performance balanced between productivity, cost and quality.Technical requirements A suitable candidate must demonstrate a good working knowledge of one or more current Microsoft Operating systems that include: . Windows 2003 (SBS, Standard and Enterprise) . Windows 2000 Advanced Server .Windows Server Web . Windows Small Business Server Std . System Management Enterprise Ed The candidate has a good working knowledge of personal computer architecture also and ideally holds an MCSE qualification.S/he must have a keen interest in Technology with a strong desire to continually learn the latest technologies.A suitable candidate must have a very strong customer orientated focus. Kontaktperson Låter ovanstående tjänst intressant?Vänligen registrera dig på www.elanit.se och sök denna tjänst.Har du frågor?