Mobile Technical Support Engineer

Maximizing Battery Performance isn’t just a slogan - it’s right at the heart of everything we do and every product we make.

With 25 years of experience in 12- & 24-volt chargers suitable for cars, other vehicles, and many other battery dependent applications as our foundation, we’re now ready to accelerate our growth within EVSE (Electric Vehicle Supply Equipment). Since 2018, CTEK is taking an active part in transforming the transport solutions to be greener, as one of Scandinavia’s largest providers of infrastructure solutions for charging electric cars with customers such as Vattenfall and Stockholms Stads Parkering.

Our mission is to develop and provide the safest electric car charging on the market based on standardized solutions. The charging stations for electric cars and plug-in hybrids are characterized by: safety, dependability, and a simple user interface. The charging stations feature a modern design, cutting-edge technology, and comprehensive safety specifications. The chargers have both commercial and private applications. The award-winning NanoGrid load balancing system and the cloud based ChargePortal service have also been tremendously important to the company's success.

Sustainability is at the heart of our business - and has been so since the foundation of the company. By offering EV charging solutions that perform well and are easy to install and use, we contribute to the overall attractiveness of and shift to EVs. CTEK’s sustainability strategy is focused on maximizing impact of products and being an industry leader within environment and social performance.

We are proud to have been awarded in Karriärföretagen 2022!

CTEK shows great expertise and passion in its industry and has a solid employer branding work. Through a clear collaboration between the employees and a trust in them, it is precisely they who drive the company forward. CTEK gives you a stable workplace with a warm corporate culture.”

We are now hiring a Mobile Technical Support Engineer to the Stockholm area.

What you do

Your main duties are to perform field service tasks, domestic and international, remote troubleshooting to assist customers and support case handling via defined channels and processes. Furthermore, you ensure support cases are handled in accordance with agreed Service Level Agreements, defined KPI´s and company policies. As our Mobile Technical Support Engineer, you secure customer satisfaction and efficient case handling. To support continuous improvement, you suggest new and updated processes and routines. You will also lead installation and commissioning projects.

Who you are

You believe in extraordinary service and strong customer focus. You have excellent communication skills and a genuine engagement. Thoroughness and attention to detail is your middle name and you value teamwork and cooperation.

Your skills

You have experience of working as an electrician, service - or development engineer within applicable area of technology. We believe that you have a senior technical high school or equivalent experience. You also have good computer skills, such as MS Office, CRM, SSH, etc.

Apply not later than March 31st