Mobility Service Provider (MSP) Customer Success Manager

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.Are you a customer obsessed business developer who constantly thinks about the next best step for your customers’ success? Do you have great interpersonal skills and enjoy meeting new people in different roles and with different backgrounds? Then you might be the MSP Customer Success Manager we are looking for.

Scania is undergoing a transformation from being a supplier of trucks, buses and power solutions to a supplier of complete and sustainable electrified transport solutions. An important part of this journey is to better understand the ecosystem around BEV and develop solutions that lower the threshold for our customers to join the BEV journey with us. We see that most of our customer’s uncertainty to commit to BEV derives from uncertainty in the ecosystem around the actual vehicle.

“Our task is to bridge this uncertainty gap and develop solutions that enable and elevates the BEV market for Scania. This we do by navigating the space and opportunities within the BEV ecosystem including electricity market, charging and the digital world to understand and develop Scania's complimentary solution offer to BEV.”

            Pontus Finnström – Head of Charging Strategy & Business Development

 

What to expect

Scania has made an important strategic decision to widen its offer into the energy market for public charging. Scania will offer its own solution for BEV customers to find, access, book and pay for public charging. This means that Scania is developing the technical solution but also sets the pricing to the end BEV customers when charging publicly throughout Europe. The solution will probably be the first on the market adapted specifically for heavy duty vehicles and is developed as a lever for Scania dealers to sell BEVs.

You will be responsible for our customers' early success using the MSP offer by coaching and guiding them in the right direction. This involves establishing a deep relationship with the Business Units and dealers to be on top of the customer's situation and challenges. As the solution evolves you will be one step ahead and introduce new features and functionality to ensure our customer grows their solution usage and maximize the value potential. You will apply a data driven approach to analyse usage patterns and benchmark against peers to business develop together with our customers. Ideally, you should be seen as the go-to person for our customer queries related to MSP product usage and business development. In addition, you will be responsible for the development of sales and training material.

You will be part of a strong team led by the MSP Business Owner who will also support you. As the MSP Customer Success Manager, you will also be deeply involved in exciting business development activities surrounding the overall MSP proposition.

Together with colleagues from business development, service design, research & development teams, you will be setting the standard for Scania’s e-Mobility business going forward.

Are you an analytical individual, who has an exceptional business mindset with the ability to turn insights into commercial success – Then this may be the ideal opportunity for you!

 

Your profile

We are looking for someone who easily connects with other people, has great communication skills (verbal, in writing and in PowerPoint) and is a real team player. You have an analytical mindset and a data driven approach to problem solving. Ideally, you have been working within a sales and/or marketing analytics function in the past.

You thrive from engagement in different business development activities to ensure Scania’s MSP offer becomes attractive and stands out in the market. You are self-going and have good business understanding. Ideally, you have experience also from market analysis and a passion for the EV space as such.

We also believe that you have a strong personal drive and commitment with a solution-oriented mindset. You have the personality and skill set to convey your message across all parts of the organization. No task is too small or too large.

 

Requirements


• +4 years of relevant work experience
• Track record from sales, business development and/or marketing activities
• Excellent analytical skills and experience from data driven decision making
• Strong MS Office skills and particularly in PowerPoint
• Preferably good understanding of long haulage operations and customer needs
• Mindset to constantly strive to improve your skills and learn more about the EV market
• Preferably some understanding of the e-mobility ecosystem for heavy duty vehicles, buses and/or personal cars including customer needs/requirements and the competitive landscape
• Likely a Master's degree in Engineering, Business or similar
• Excellent verbal and writing skills in English and Swedish

 

What’s in it for you

We offer you a fun, interesting, challenging, and developing journey together with engaged colleagues within Sales & Marketing. The work environment is international and your colleagues and stakeholders are representing different nationalities and companies. In this exciting and dynamic surrounding, you can influence the future business landscape within TRATON organization.

 

Timeline and process

Please apply no later than 18 April 2023, interviews will be held continuously.

 

For more information

Please contact:

Recruiting Manager Pontus Finnström: pontus.finnstrom@scania.com

OR

MSP Business Owner Carl-Adam Wåhlstedt: carl-adam.wahlstedt@scania.com

A background check might be conducted for this position

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com.