MSH Field Service Manager

Alfa Laval in Tumba is looking for a

Field Service Manager - MSH

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

About the job

We are now looking for a Field Service Manager within our Business Unit Marine Separation and Heat transfer (MSH) to set up and further develop our Field Services capabilities.

The main purpose is to drive our field service transformation (including International Marine Service - IMS) and create excellent customer experience. This is mainly done by ensuring customer satisfaction in service execution by having Service Engineers (FSEs and ISEs) and/or service providers with the right competence & attitude at the right place and at the right cost, providing them and their hosting Sales Companies (SCs) with the proper support.

Travelling might be required for this position to visit other locations and hubs around the world.

Key tasks:
* Plan and secure the needed resources for the field service operations
* Drive development of field service staff and IMS desk support, coach sales companies and IMS in implementation of processes and way of working
* Central Revenue (IMS invoicing) and Cost center responsibility
* Develop (or to be involved in the development) and implement processes and guidelines for efficient field service operations
* Support proactive service offering initiatives and follow-up with their implementation in SCs and IMS
* Closely work with Global Marine Field Service Manager -BU MSH (direct manager) to implement the planned MSH scope with IMS and follow the transformation journey timeline.

Who you are

As a person you are a positive, cooperative networker and have good communication skills with a dialogue seeking approach. You are structured, self-driven and show attitude & motivation to get satisfied Customers and SCs.

What you know

It is important to have a previous field service exposure and field service management experience as well as Marine products knowledge.

You should be mastering English language and preferably, you are holder of an Engineering degree.

You have worked for at least a couple of years as a people manager, and it will be an advantage if you are used to working with stakeholders who are based at different locations/countries.

What is in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

For further information please contact

Zied Fehri, Global Marine Field Service Manager, zied.fehri@alfalaval.com

Regina García Moguel, Talent Acquisition Partner, regina.garciamoguel@alfalaval.com

For union information, please contact

Bodil Arvidsson, Akademikerföreningen  +46 730 696 143

Bror Garcia Lantz, Unionen  +46 709 366 985

Stefan Sandell, Ledarna  +46 709 787 364

Johnny Hultén, IF Metall, +46 709 366 517

We review applications continually so please send in yours as soon as possible. Be sure to upload your Resume in English. We don’t accept applications sent directly via email. Please send your application no later than 10th of May 2022.