Multi-Channel & Customer Delivery SAR

About us

Inter IKEA Systems (Core Business Franchise) owns the IKEA Concept and is the worldwide IKEA franchisor. We are specifically responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.

How do we do this? By enabling people across the IKEA value chain, and creating unique content to develop the IKEA business. Here are some examples of our different assignments. 

We develop solutions that will ensure a unique and successful meeting with IKEA customers.

We lead the work around when and how IKEA expands in the world, enabling one common way of working with high impact at a low cost.

We create the preconditions to strengthen the IKEA Culture and develop the right competence to meet customer and business needs.

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.


 

In this assignment you will
Develop IT Tools of retail business processes in a way that they support the IKEA retailers to grow their business.
Create and write requirements for the development of user friendly IT tools as per need that is captured/confirmed by the process leaders.
Assure quality of the IT tool development by conducting acceptance testing.
Support process leader creating the material for knowledge transfer to enable all IKEA retail users to understand how to operate solutions.
About the job

Multichannel & Customer Delivery Solution Area Responsible develops and tests solutions in an efficient and effective way so that the solutions are developed as per the needs of the retailers and other IKEA stake holders (IKEA Supply AG, IKEA of Sweden, Inter IKEA Systems B.V., etc) hence the solution would be part of the Inter IKEA Systems Retail Package.

The role has the responsibility to secure that the business solutions which are used for fulfilling customer orders and home deliveries from different fulfilment units are designed in a way that they meet customer and grow the business.

The role shall contribute in Customer Delivery & Multichannel in scope of Retail Operation Solutions & Support according to business priorities.

About you

You are a person, who likes dealing with complex and ever changing business environment, have logistics background and think outside of the box. You can build trustworthy relations with stakeholders and have good understanding of IKEA Retail Business with special focus on Logistics and Customer Fulfilment.

To be successful in this role we believe that you have:
Solid knowledge about retailing in general and IKEA retailing on Other IKEA franchisee particular.
Basic knowledge about the total Inter IKEA Retail Package.
Understanding the logistics processes.
Being able to use Microsoft Navision and/or Microsoft Business Central.
Furthermore you are analytical with an eye for details. You have the ability to create user friendly, cost efficient IT tool that is supporting IKEA Retail business and understand totality and impact on related processes and IT tools in development work.

The position is located in Malmö, Sweden. You will be reporting to the recruiting Logistics processes Manager Kemal Ercan and will be required to travel (up to 50%). It is a full time position (40h/week). The closing date for applying is 201106. We look forward to receiving your application in English.