Multilingual Call-Center Agent

Tysk-Svenska Handelskammaren söker på uppdrag av Roche Diagnostics GmbH Tyskland en Call-Center Agent Desired Languages: English plus Swedish Who we are: At Roche, 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we ve become one of the world s leading research-focused healthcare groups. Our success is build on innovation, curiosity and diversity, and on seeing each other s differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing - and is seeking people who have the same goals for themselves. The position: As a member of our multilingual Customer Service Center based in Mannheim you will be the primary contact person for our clients in North-West Europe. In line with the existing service level agreements, you will liaise with our target groups, which include individuals with chronic diseases, health care professionals, pharmacies, health insurance companies and wholesalers. Your main tasks are the provision of qualified product support in the field of Diabetes and Coagulation Management, such as instructions for product handling as well as product promotion both on the telephone and in correspondence. This includes responding to enquiries concerning marketing campaigns and the follow-up on marketing and sale force activities. A further task is handling and documenting customer complaints according to internal and external guidelines. Who you are: You have excellent interpersonal skills, are willing and capable of handling cross-cultural situations with patience, empathy and competence, and, can integrate these skills into your multilingual/multicultural team. You are a good team player, who is also highly sales and service-oriented. You know how to put new information to use quickly. You have successfully completed vocational training and/or college. Furthermore, you are proficient in the use of the Microsoft Windows Office package. Experience in a customer service center, preferably in the area of healthcare, would be helpful, however, not mandatory. Detailed training will be provided and covers the healthcare market, the relevant products, our communication standards and our CRM-software. Excellent communication skills in one North-West European language - Danish, Finnish, French, Norwegian and Swedish - and in English, both orally and in writing, are absolutely mandatory for this position. We offer and expect flexible working hours, including part-time solutions. Now it s up to you. To apply online today and to learn about other exciting positions , please visit http://careers.roche.com OBS! Anställningen annonseras genom Tysk-Svenska Handelskammaren. Tjänsten är hos ROCHE DIAGNOSTICS GmbH i Tyskland. Vänligen använd ovanstående länk för att ansöka.