Multilingual Customer Service Administrator

Sibelco mines and manufactures a wide range of mineral products for both local and international markets. Founded in 1872, Sibelco began in Europe and has grown into one of the largest industrial minerals companies in the world - privately owned and multinational, our vision is to be the best Global Material Solutions Company. We are market driven, operationally excellent and offer a compelling culture.

Location: Mölndal

About the role:
Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products. As a Customer Service Administrator you are a part of this.
Being a Customer Service Administrator at Sibelco means helping to guarantee that our customers are provided with outstanding Customer Service by ensuring the CS data systems is continuously and accurately updated and maintained and by executing any necessary administrative tasks to support the customer journey.

To be successful in this role you will need to be fluent in both written and spoken English, Swedish and Finnish and you will need to be organized and attentive to detail.
This could be a great opportunity for a recent graduate looking for their first permanent position in customer services.

Responsibilities:
Your domain of responsibility concerns data management, pricing and invoicing administration and rebates.
Data management (In CRM and local ERP) :

You will ensure the quality of the information, troubleshoots master data issues and resolves discrepancies and Suggest/Execute data cleansing initiatives.
Invoicing Administration:

Carry out all invoicing related activities for the (domestic/export) customers, e.g. debit notes, credit notes, corrective invoicing and advanced invoicing in line with the Credit Policy.
Mail invoices that cannot be sent electronically, set up daily, weekly, monthly invoicing runs, check self-billed invoices, do consignment stock invoicing and enter invoices onto customer portals as required.
Pricing management:

Take care of price setting in ERP system
Administer the annual standard price increases in liaison with the CS Manager
Provide governance over pricing throughout the year by monitoring the existing price master data.
Administer inter-company price lists and facilitate the calculation of transfer prices as required.
Rebates/Commission management


About you:
To be successful in this role you will need to be fluent in both written and spoken English, Swedish and Finnish and you will need to be organized and attentive to detail.

If our culture sounds like one you could thrive in and the role responsibilities sound like a challenge you are keen to take on we look forward to hearing from you!

Please note that we would welcome application from recent graduates looking for their first employment opportunity.


If you would like to discuss this position before applying please enquire by contacting Michelle Lucas on +33610014406 or michelle.lucas@sibelco.com

Sibelco recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.