Multilingual Customer Service Rep. for Global Money Transfer Corporation

MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

Are you a service-minded individual looking to develop your skills within customer service and sales? MultiMind is currently hiring a Customer Service Representative for one of our clients, a global money transfer corporation for an initial six month consultancy opportunity. For the right candidate there are good chances for prolongation. Our client is an international company with around 345 000 agent locations in more than 200 countries worldwide. 

Your responsibilities:

As a customer service representative, your work will consist of the following core tasks: 

* Act as the central point for all enquiries regarding the client’s money transfer service, providing leaflets, guidance, pricing and product information as appropriate
* Complete money transfer transactions ensuring that all appropriate information and ID is collected from the customer and all required paperwork and documentation is completed and subsequently filed or passed to the customer as appropriate.
* Maintain effective filing systems and records, ensuring that reports and documentation are passed to the Regional Compliance function as required
* Ensure that all monies received are stored securely within the retail unit and passed to the external courier service with all appropriate documentation
* Ensure that the area is well stocked with point of sale promotional literature, pricing information and forms at all times. Liaise with the appropriate parties to obtain new stock as required
* When the area is quiet, and as advised by line manager, pass promotional flyers to customers within the immediate vicinity of the shop, ensuring however the service desk is manned at all times
* Prepare reports on transaction volumes and customer feedback and provide to line manager or on a daily/weekly basis
* On a regular basis, obtain and record customer information to develop database on customer habits
* Ensure that the security of the retail unit is maintained at all times

 Your Background:

* Experience from delivering exceptional customer service in a multicultural environment: you are patient and helpful
* Accustomed to dealing with cash: previous responsibility with cash management is advantageous
* Administrative skills: you are confident in your use of MS Word and Excel and can follow processes easily
* In this role fluency in English is required, as is full working proficiency in Swedish and Spanish and/or Arabic. 

 

If the position sounds interesting please submit your application as soon as possible. The recruitment process is ongoing and the vacancy might be filled before the application deadline.