Nätverkstekniker

Support for the TRW Winter Test Centre


Reporting Relationship:

TRW Test Facility Manager & TRW IS Infrastructure Koblenz


Key Responsibilities:

IT support for up to 150 simultaneous users.

Provides tech support for network-based hardware and software related issues.

Maintenance of LAN (two servers running Novell Netware 6.5, LTO backup system, Cisco switches) and WLAN (11 Cisco AP).

Support for user software (MS Office, Novell Client, Novell Groupwise, IPP, Adobe Acrobat etc.)

Organization of service and computer service with TRW's preferred IT equipment suppliers (Dell, Hewlett Packard).

Support for local telephone system and IP phones.

Organization of consumables (toner, diskettes, CD-Rs, DVD-Rs)

Support for multi-media presentations (beamer, etc.)

Preparation of customer presentation material on CDs & DVDs.

Organisation of Information Terminals (reusing redundant PC hardware).


Knowledge and skills:

Experience supporting Windows XP.
Experience supporting Hardware (Dell Desktop/Notebooks) and Software (MS Offiice, WinXP, Novell)
Experience supporting Server (Dell PowerEdge, Novell 6.5).
Experience support backup devices and software (Veritas, LTO3).
Experience supporting Printers (HP, MFP).
Knowledge of Cisco wireless access points.

Strong technical aptitude and the ability to research and solve problems independently.
Efficient and effective problem resolution abilities.
Ability to think clearly under pressure.
Willing to work overtime, and be on-call after hours and weekends.