Nederlands sprekende Customer Support Agent

Location: Lisbon, Portugal
Role: Dutch Customer Advisor
Salary: 16-19K euro gross p/a (depending on experience) plus benefits (food vouchers, public transport allowance and performance bonus)
Relocation: 2000 euro gross relocation bonus offered to those relocating outside Portugal

Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you!


As a Customer Advisor you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email and live chat to users of this online video sharing platform. This is an exciting role where you guide your customers through different options and troubleshoot any technical issues they experience. Besides this, you will answer any questions they may have in regards to posting videos, arranging password resets as well as any other general customer queries. Although this is a multi-channel support role, the majority of client interaction is done via live chat and therefore multi-tasking and being able to handle multiple chats at the same time will be important in this job.

Requirements

The successful candidate has:

Fluency in Dutch and a good command of English
Previous experience working in a call centre is a plus but not desired
Eagerness to learn and attention to details
Flexible attitude and can easily adapt in a changing environment
Ability to multi-task


Salary and benefits
Basic gross annual salary between 16-19K euro plus benefits. Daily food vouchers per working day of euro 7.63. Public transport/Commuting allowance of 60 euro p/m. An annual performance bonus of 5% is offered. Selection process can be done remotely via online video conferencing. A relocation bonus of 2000 euro is offered for those successful candidates that relocate to Lisbon from outside Portugal. Besides this, there will be a relocation team available to provide assistance with finding temporary/permanent accommodation. Further benefits include training and development, career opportunities, monthly language bonus, free tea/coffee and water and working in exciting new international office in Lisbon.

About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.


Required language: Dutch