Nederlands sprekende klantendienst medewerker

Location: Sofia, Bulgaria
Salary: approx 1200 euro net p/m, increasing to 1325 net p/m after 6 months
Working hours: Mon - Fri 0900-1930, Sat 0900-1930 EET, Sat 0900-1730 rotational, 40 hrs per week (5 days of 8 hrs)
Training: provided, fully paid
Relocation: flight will be booked, airport pick up and few nights hotel. Plus extensive support from local estate agents who will pick you up from the hotel and will show you around to see different apartments

We are very excited to recruit for a new DUTCH speaking Customer Administrator for energy provider role in Sofia, Bulgaria. This position will be for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!


The role
As a Customer Administrator you will represent an Energy provider for the Dutch and Belgium market. You will receive warm leads from inbound calls and live chat queries in relation to energy packages, pricing calculation and invoice queries. Providing information in relation to tariffs and discuss the advantages for the client switching to this new energy provider is part of your daily tasks. Besides this you will ensure relevant customer details are received for contract creation - your ultimate goal is to ensure contract signing is taking place. You will also answer questions from customers via phone and email whilst completing your general administration tasks.

Requirements
We are looking for candidates who have:
Excellent communication skills both verbally and written in Dutch
Good command in English
Previous customer service and /or sales experience
Driven by targets
Flexible
Computer literate
Eagerness to learn and develop

Salary, Relocation Package and Benefits
The Basic net salary is around 1200 net pm when starting, after 6 months 1325 euro net. There is also around 170 euro gross performance bonus potential.
Full paid training will be provided. There is an excellent relocation package on offer which includes initial flight to Sofia, few days hotel on arrival and really all the assistance you need when relocating to a new country e.g. finding your own accommodation in Sofia, registration for the social security number, opening a bank account etc.

Interview Process
The interview process can be done remotely via phone, skype, whatsapp or viber. There will be an information/screen call, where you will be once again explained what the role entails, how the relocation works, what living in Sofia is like etc. This will be followed by an official interview and language test.

About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com


Required language: Dutch