Nordic COO

Together we go beyond.
As Regional Director of Operations, you will provide strong leadership and management of regional business operations, focusing on the development and execution of processes and implementation of change initiatives that improve operational efficiency and profitability. With joint accountability to the Area COO and Regional General Manager within the matrix organization with functional reporting through Operations, you will work with regional and functional leads to develop strategies and ensure compliance with all Avanade policies and processes. This is a hands-on, constantly evolving role with our growing business requiring detailed involvement in the business operations, championing the strategic direction of the business as well as effectively directing others.


Day-to-day, you will:


* Execute global business strategies and priorities through operational tactics that direct the business to achieve financial and strategic goals within the assigned region
* Implement operational strategy/tools/processes within the region to ensure the execution of consistent operations across the Area
* Lead with regional and area leadership in formulating current and long-range planning/execution of the company strategy.
* Own and execute regional business operations, partnering with Finance, HR, Sales, and other stakeholder groups to ensure the smooth running of the business
* Serve as escalation point for operational issues
* Responsible for the coordination and integration between other Business Operations teams, such as Scheduling, Resource Operations, Deal Management, etc.
* Provide leadership, oversight, and direction for the Workforce Execution teams in region, ensuring that skills and capabilities are effectively managed and optimized within the region
* Lead communication/change management activities as needed to minimize business disruption
* Optimization of Workforce Supply/Demand performance to attain Chargeability goals
Key Role Responsibilities include:
* Active leader within the Regional Leadership Team and be able to "speak truth to power"
* Drive business performance and manage risks to meet financial and operational targets
* Objectively balance the portfolio, ensure sustainable, profitable growth
* Lead workforce planning & execution activities with direct accountability for regional chargeability and employee productivity
* Lead Regional Deal Approval process to improve solution and Commercial constructs
* Continuously improve competitiveness through cost to serve management
* Assist Direct channel client teams to drive growth and delivery excellence
* Act as a delegate for the Area/Region business owner as appropriate
Your technical and non-technical skills include:
* Experience developing and managing global organization's operations to meet business objectives and strategies
* Proven ability to coordinate complicated processes across the Area
* Demonstrated managerial and leadership experience
You will possess a Bachelor’s degree (or equivalent) in relevant field. You will have 10-12 years of prior work experience, preferably in consulting or technology
Nature of Work:
Collaboratively deliver strategic objectives with other leaders as they deliver against area/regions plans; drive operational effectiveness and intervene to increase likelihood of success.
Scope of Work: Translates high-level strategy into more localized operational objectives driving regional performance.
Complexity: The COO possesses the ability to function in a highly complex environment, often including ambiguous situations or data, delivering creative solutioning through significant networking to deliver regional results. Significant integration of work efforts and inputs are required.