Nordic Incident Manager Cards, Stockholm, Copenhagen, Helsinki, Oslo

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 4384 
Would you like to join Cards & Mobile Payments in Transaction Banking where we focus on seamless everyday payments by designing competitive and relevant card offering and related value adding services for our customers? We are now looking for a Nordic Incident Manager to Application Management team in Cards. We are on an exciting change journey where we are migrating our internal platforms to external vendor in the Nordics and looking for someone who enjoys working in a fast-paced environment and being part of a customer oriented team. 
At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

About this opportunity
Welcome to the Application Management for Cards. We add value by making sure Nordea Cards are operating smoothly for our customers.  As an Incident Manager, your focus will be on making sure that the processes are running smoothly when an incident occurs and also be part of some of them when they occur
What you’ll be doing:
* Be responsible for that the Incident handling is efficient within Consumer and Commercial Cards in all Nordic countries.
* Create, develop and maintain internal reports e.g. incident report.
* Update processes, SOP:s and other documentation related to the Incident Process
* Be part and support in severe and major incidents to make sure that the process is followed and running smoothly
* Support further development of internal processes and ways of working in the team
* Support on other activities and tasks that are taking place in the team

You'll join a dedicated and experienced Application Management Team where we all collaborate and support each other and our stakeholders, with the customer in focus. We are passionate about cards and how our customers are using them.
The role is based in Stockholm, Helsinki, Copenhagen or Oslo.

Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:
* are structured and analytical in order to progress and deliver with high quality 
* are self-driven and execution oriented
* are good at stakeholder management and communication on all levels, specialists as well as managers
* have a strong interest in Cards and Payments
* enjoy to work in an area with change in focus and in a fast paced environment

Your experience and background: 
* been in Nordea for at least five years
* experience from Incident Management in Nordea or from other company
* experience from working with SOP:s and processes
* experience from Incident Reporting
* you have a relevant academic degree and professional skills in English, both spoken and written

If this sounds like you, get in touch!
Next steps

Submit your application no later than 24/02/2022. For more information, you’re welcome to contact Pernilla Sällvin pernilla.sallvin@nordea.com 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.