Nordic IT Infrastructure Generalist

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Greenpeace Nordic is looking for an IT Infrastructure Generalist to join our IT Operations team. If you have the right profile,  a passion for working with IT infrastructure and want to work for a just cause, we want to hear from you!

Your role

The IT Infrastructure Generalist is responsible for the proactive maintenance, monitoring, troubleshooting, backups, security and installation of our internal, external and cloud hosted systems as well as the networking infrastructure for the Greenpeace Nordic offices as well as office services such as video conferencing systems and printers. The role will work closely with the Operations team to provide automated deployment of hardware and device management services and provide support and plan trainings to end users and colleagues for systems and services as directed by the IT Operations Team Lead.

The infrastructure work is governed by IT policies, processes and procedures and it is expected that the role will contribute to the development of these. The role supports all offices where Greenpeace Nordic is present, any remote workers as well as volunteers, guests and visitors. The IT Infrastructure Generalist is managed by the Head of IT but works under the operational task management of the Nordic IT Operations Team Lead.

Your responsibilities


* Manage and develop the office IT infrastructure environment
* Manage infrastructure and groupware support tasks
* Manage infrastructure, hardware and cloud services procurement
* Manage IT Operations projects as assigned by IT Operations Team Lead
* Ensure infrastructure documentation is correctly maintained and archived
* Ensure users of IT services receive appropriate training
* Ensure supported IT assets are handled according to organizational standards and policies
* Participate in and contribute to the yearly planning process
* Participate in on-call support rotation for end-users and provide troubleshooting for escalated issues
* Ensure that all processes and procedures according to the organizational standards and policies
* The role is expected to travel to other offices in the Nordic region at a frequency decided by the IT Operations Team Lead


Your education and experience:


* A minimum of four years of broad IT support and infrastructure work experience
* Expert knowledge of IT Infrastructure management, development and planning
* Excellent understanding of cloud based servers and network architecture
* Expert knowledge of scripting 
* Excellent understanding of disaster & recovery implementation & strategy
* Excellent understanding of IT Support processes
* Excellent understanding of hard- and software troubleshooting
* Excellent understanding of communication in an IT support role
* Excellent understanding of infrastructure information security
* Experience training users, preferably in a remote setting
* Proficiency in procurement of hardware, software and services
* Proficiency in the English language - proficient in a Nordic language(s) is an advantage
* Must be eligible to legally work in Norway or Sweden

About Greenpeace Nordic

If you want to make a meaningful change in the world, Greenpeace is the place where your talents and creativity can contribute to a successful campaigning organisation and you can participate in creating change.  You will have the opportunity to learn and grow throughout your time with Greenpeace.

Greenpeace Nordic has offices in Stockholm, Helsinki, Oslo and Copenhagen and employ approximately 140 people throughout the Nordic organization.

We offer you a full time position with the customary probationary period. You will be working in an exciting, international work environment in our office in Oslo or Stockholm in a team that’s distributed across the Nordic offices. We also offer a comprehensive package of employment benefits.

To apply for this position, please submit your application below . Please submit your CV accompanied by a cover letter in English no later than August 21st, 2017. We will be continuously contacting applicants before the final application date.

Contacts:
For questions related to the recruitment contact the Head of IT at Greenpeace Nordic
Jan Viljanen , jan.viljanen@greenpeace.org