Nordic language Speaker – Team Leader

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. 
We are looking for a Nordic language speaker – Team Leader, to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
 

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.

Your benefits

-Full-time contract: 39 hours/week: Monday – Friday, from 07:00 to 16:00
-Competitive salary and performance bonus
-Great office location in Barcelona
-Friends hunting (referral) bonus.
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the Webhelp International Mobility Program 


What you’ll experience with us

As a Team Leader in our team, you will:

Staff Management

-Give agents feedback on their individual performance to improve and motivate their daily work
-Keep track of each newly hired agent’s training and training needs to improve technical and phone communication skills
-Motivate as a team leader controlling turnover and retaining potential and motivated team members
-Manage all disciplinary issues effectively
-Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organization

-Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes
-Make sure processes and procedures are up to date
-Organize team building activities
-Offer support in critical problems (escalations, emergencies, agents and customers complaints)


Reporting

-Report productivity metrics to the team and management daily
-Collect production and performance metrics and update Project performance tracker


We’ll be a great match if you:


-Have a native level of Norwegian, Swedish or Danish with advanced English language
-Come with experience in a tech support environment
-Possess leadership skills
-Come with working knowledge of CRMs and Tech Support applications
-Have experience working with Product and Engineering Teams in a SaaS environment is a plus
-Have an ability to adapt quickly to new software and constantly changing business requirements
 
 
Don’t meet every single requirement?
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!
We are equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-005952-1-EMEA


Required language: Norwegian