Nordic Master Trainer

PURPOSE OF THE JOB

As Nordic Master Trainer, you will have the responsibility to lead and coordinate the training work of Samsung IM products; Mobile series, PC, Tab, Weareables (watches, headphones) from a Nordic perspective. This role performs an important function ensuring that external retail stores, call centers, ePromoters as well as internal Field Force are well trained about Samsung IM’s products. This with the purpose to drive recommendation rate in our customers’ stores and internal channels as well as create a positive impact on sell-out.
In the role as Master Trainer, you need to be a skilled influencer in order to adapt and implement the global strategy based on local circumstances. You will work closely with Product Management, Marketing functions as well as Sales teams. You are in charge of developing curricula and key messaging for product & sales training of Field Force and floor salespersons in stores. KEY ACCOUNTABILITIES
- Develop together with Product Management curricula and key messaging for product & sales training of floor salespersons with end user benefits in focus.
- Partner with Product Management and Marketing teams to ensure customer messaging and branding is fully integrated into all Nordic product & sales training.
- Manage product trainings for new hires e.g., Field Force and Key Account Managers providing coaching and mentoring.
- Lead projects of Nordic training events incl. budget responsibility.
- Lead GTM processes and plans from a training perspective.
JOB SCOPE
- Together with Product Management, create product & sales training material and plan for F2F and online executions throughout all Nordic countries to support new product launches
- Project lead of Nordic training events from concept creation and budgeting to execution
- Follow up quarterly on Nordic education progress and reporting to appropriate stake holder(s)
- Educate Field Force, Samsung Support, ePromoters and other relevant stakeholders in the benefits of Samsung products
- To some extent, field travel to understand the floor salespersons needs and collect feedback on the product & sales trainings will be conducted
LIAISONSWho are the key people the jobholder needs to liaise with regularly?
- Customer Experience Manager
- Retail Marketing Officer
- Retail Operation Leads
- Product Management team
- Product Trainers
- Retail Display Leads
- Local Sales Team, e.g., Country Directors, Sales Managers
- Key Account Managers
- Retail Marketing Analyst
- External Agencies
DIMENSIONS
- No staff, but indirect lead local retail teams in order to execute
- Budget responsibility and follow-up responsibility

QUALIFICATIONS REQUIRED

- Upper secondary school. Academic background or other higher education is an advantage, preferably with communications/marketing degree
- Good language skills; local language fluency and excellent English.
- Application/IT skilled with MS Office proficiency, mainly Excel and PowerPoint
EXPERIENCE
- 3-5 years Telecom industry or Consumer Electronics industry background
- Earlier experience of taking forth educational material
- Earlier experience in presenting to smaller and larger audiences, and understand how to convey information in a communicative way
SKILLS & ATTRIBUTES
- Structured with an ability to manage multiple priorities and short deadlines
- A doer and problem solver with a can-do attitude
- Takes own initiatives and follows through with implementation
- Appreciates and strives in a fast moving and often changing environment
- Driven, adaptable, high self-awareness, delivery focused, entrepreneurial flair, flexible
- Understanding of complex Retail and Trade landscape in the Nordics. In-store experience is an advantage
- High self-motivation with the ability to identify opportunities and translate them into ideas, solutions, initiatives that directly impact the business performance
- Exceptional influencer skills – someone who will quickly gain the buy-in from the internal and external stakeholders across Nordics
- Strong presentation and communication skills and comfortable presenting
Note:This job description summarizes the main aspects of the job, but does not cover all the duties that the job holder may be required to perform.

Om oss

Bemanningsstyrkan är ett etablerat bemanningsföretag med mångårig erfarenhet och ett gediget kontaktnät i Stor-Stockholm som löser våra kunders personalbehov. Vi ingår i koncernen Veddestagruppen tillsammansmed Veddesta Distribution, Veddesta Transport, Multi Logistik och Rekryteringsstyrkan.

Bemanningsstyrkan är främst fokuserad på personaluthyrning, hyrköp och rekrytering inom lager, logistik, administration och ekonomi.

Det som driver oss är att få rätt människa och kompetens att matchas med rätt företagsklimat och arbetsuppgift. För att lyckas med våra åtaganden är vi mycket lyhörda för våra kunders behov. Vi vet att personal är deras främsta tillgång.

Som konsult är du mycket viktig för oss och har du ambitionen att alltid göra ditt bästa så är du en av oss.

Vi söker nu för vår uppdragsgivare Samsung Electronic Nordic AB:s räkning en Nordic Master Trainer för omgående tillsättning, uppdraget är på två år med stor möjlighet till förlängning.

Placeringen är på Samsungs nordiska huvudkontor i Kista Science City.