Norsktalande kundtjänst medarbetare

Boston Scientific Corporation is the world's largest medical device company dedicated to minimally invasive therapy.Boston Scientific has developed and manufactured many treatments within the field of neurology, cardiology, cardiac rhythm management, radiology, pain management, endoscopy, urology and gynaecology.This has led to improvements in patient care, less traumatic treatments and less cost in recovery time. We are established in all of the Nordic countries since 1995 with own sales and marketing organization. Today we are growing at a dynamic rate, broadening our geographic presence on a worldwide basis with 28 000 employees and a 6 billion US dollar turnover.In 2005 Boston Scientific was elected in the list of FORTUNE magazine to "America's Most Admired Companies". Work description & Key areas The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.The aim is to build a 'total service approach' to external and internal customers.Key Responsibilities: o Customer Satisfaction o Responsibility for order entry in SAP to ensure next day delivery from EDC o Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, shipdate, pricing, special delivery instructions o Follow up and taking necessary actions to ensure customer expectations are met.Fully understands the logistic requirements of the customer in terms of delivery, consignment stocks o Takes independent action to develop service improvements with the customer (in conjunction with department and divisional needs) o Following documented procedure for product complaints and non complaint returns o Effectively identifies additional sales/service opportunities derived from regular contacts with customers o Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities o Responsible in cooperation with Territory Manager to cycle the Consignment inventory on agreed timeframes o Get appropriate authorization regarding pricing issues and manage sales deals o Demonstrates strong preparation skills in dealing with customer accounts o Monitors customer satisfaction and reports on issues, maintain customer files o Fully knowledgeable in the company's policies, procedures and practices Teamwork o Develops relationships with internal customers to maintain critical communication processes o Close teamwork with Territory Managers and CS Team to enable a total service approach to customers Qualifications For this position we need someone who is: .Service minded .Ability to prioritise and work under pressure .Able to work in autonomy.Be self-motivated and able to take initiative when appropriate .Well organized and flexible, very efficient at multi-tasking and time management .Excellent interpersonal/communication skills .Excellent Team player .Detail oriented .PC Skills - Word, Excel, Outlook .Experience from working in a customer service role in a busy environment .Fluent English, Norweigan and other Nordic local language You will work closely with country sales team and report directly to Customer Service Manager Nordic.Kontaktperson Vi arbetar med löpande urval så vi ser gärna att du söker tjänsten så fort som möjligt, dock senast den 7 Oktober.Välkommen med din ansökan!