Norwegian and Swedish Bi-lingual Customer Care agent

Clas Ohlson is passionate about simplifying life. We strive to work smarter every day when we help customers with smart products and services that simplify everyday life. As an employer, we offer you room to grow and a fantastic corporate culture where we encourage you to be yourself. Clas Ohlson has been around for over 100 years now, and with your help we will be around for at least another 100 years.

Do you enjoy helping others and find it easy to see the solution to everyday practical problems?

Your role is to connect with our customers everywhere and anywhere, with the aim to solve any issues and celebrate successes.

As our new Customer Care agent, you will meet our customers online and engage with them wherever and whenever they share their experience with us. Give support to our customers on social media, as well as traditional e-mail, chat and phone. You will work with product related questions, complaints, transport issues and support the customer in their purchasing journey.

Are you the person we are looking for?

We are looking for you who are service-oriented, communicative, and like to provide support to customers. You have relevant upper secondary education and experience from similar professions in retail and customer service. You are fluent in Norwegian and Swedish and you are also proficient in English, in both speech and writing and have good computer skills in the most common Office programs.

You have an interest in our products and the work will require knowledge of these.

Location: Malmö

Do we suit you?

We want you to step into this office and feel that you can be just who you are. Here is one thing that brings us all together - everything we do binds us together and that we do it together as a team. It is the core of our culture and it puts into words how we want to treat each other and our customers. At Clas Ohlson, everyone should feel welcome and noticed. We also believe in diversity and that our employees' different backgrounds, personalities, experience and skills are the path to success. We are passionate about simplifying life. Together with you, we want to simplify everyday life for all our customers!

Application

If you want to know more about what the role entails, you are welcome to contact Dannis Nieuwpoort, Head of Customer Care, who you can reach at +46 (0)76 723 44 99 or via email dannis.nieuwpoort@clasohlson.se.

Welcome with your application at the latest 2021-11-07! Applications are processed on an ongoing basis.