Norwegian speaking Credit Risk Agent - Care By Volvo

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Want to join us on our exciting journey?
The automotive industry is changing rapidly and so are the demands and expectations among consumers. Volvo Cars has taken a strategic decision to lead this change. This means not only continuing to build state of the art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that we put our consumers’ needs in the center. Care by Volvo is a groundbreaking premium Subscription Service which you don't want to miss out on!

The Norwegian speaking Credit Risk Agent role is new at Care by Volvo and you will be part of the Credit Risk team. We manage credit and fraud risks with the product. When a customer subscribes, we look at thousands of data points to evaluate both the solvency and identity of the applicant, and we do it digitally in less than a second. Many customers are approved automatically but a share we need to carefully investigate manually to make final decision – that's where you come in! 

You will solve difficult problems in a unique environment – blending the startup culture of Care by Volvo and the mature business of Volvo Cars – with a talented and motivated team. You will be based in Stockholm but as you will be collaborating with colleagues in different geographic locations, a certain amount of travel is expected. We are not able to offer relocation support for this position. 

What you will do
•    Talk directly with customers and help them finalize their Care by Volvo application  
•    Review incoming applications daily and make manual credit and fraud risk decisions
•    Improve automatic decisions by analyzing data and using case-by-case insights from customers 
•    Sample manual and automatic decisions and evaluate conformity with policies and instructions  
•    Design operational processes that improve customer experience and reduce operational costs 

You and your skills
•    Fluent in Norwegian (native level proficiency)
•    Has excellent written and verbal communication skills in English 
•    Has experience in a customer service (meritorious)
•    Has experience from credit underwriting or fraud investigation (meritorious)
•    Has a bachelor's degree

On a personal level, we believe that you are somebody who thrives on delivering excellent customer service. You are also interested in pursuing more analytical tasks and want to work with data. For this role it is also important that you are flexible and enjoy working in an adaptive and fast-paced environment.

How to learn more and apply
If you have any questions regarding the position you are welcome to contact hiring manager Jens Olesen at jens.olesen@volvocars.com and for questions regarding the recruitment process, please contact Egle Celedinaite at egle.celedinaite@volvocars.com.
Please apply via the link provided by 20th of February. In this process, we work with continuous selection. Please note that applications and CV's will not be accepted via email.

Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.