Norwegian speaking Customer Operations & Sales Representatives to Cork, ...

Are you the one that we are looking for?

Norwegian speaking Customer Operations & Sales Representatives
Cork, Ireland


We are looking for:
Fluent Norwegian speakers to become part of our clients team in Cork, Ireland. You are looking for the next step in your career. Surrounding yourself with over 10% of university students in the city, great culture, Extraordinary food with many pubs & restaurants, stunning nature and the largest tech-hub in Ireland.



About Our Client


As an organisation we are committed to evolving solutions that will best serve our clients and their customers and which lead to the type of transformative partnerships that organisations increasingly expect from outsourcing companies. Furthermore, as part of the total group, the UK’s leading outsource company and an employer of 70,000 people globally, we have access to the knowledge, the scale and the technology necessary to support the development of creative and flexible solutions that align with client requirements.. We are an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions.

The Role

As Customer Operations & Sales Representative you will
- Effectively manage incoming customer contact ensuring excellent service standards in the
- process
- Resolve product or service problems by clarifying the customer's complaint, determining the
- cause of the problem and following through to resolution stage
- Provide accurate, valid and complete information by using the correct methods/tools
- Assist with processing payments and direct debit details
- Identify and assess customer’s needs to achieve satisfaction and drive performance
- Build sustainable relationships of trust with customers, team members and clients through
- open and interactive communication
- Take ownership of customer queries and always focus on First Contact Resolution
- Comfortable working through conflict with customers
- Present, promote and sell products/services using solid arguments to existing and
- prospective customers
- Work to achieve personal and team targets supplied by your line manager
- Communicate and escalate to the Team Manager when necessary, all issues related to
- account queries in a timely manner


Why Our Client?


Together with your remuneration package, we also give you 22 days holiday, company matched pension scheme (after 6 months) and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

- Contract: Permanent, Full-time
- Relocation package
- Onboarding including Internal training
- Career Development Programmes
- Employee Recognition Programme Free Parking
- Social Club & Wellbeing Group
- Fun & Flexible Place to Work
- Excellent Career Progression Opportunities




This role will be suitable if you
- Are fluent in English (both spoken and written) to at least a C1 Advanced level based on the
- Common European Framework Reference for Language - Mandatory requirement
- Are fluent in Norwegian (both spoken and written) to at least a C1 Advanced level based on
- the Common European Framework Reference for Language - Mandatory requirement
- Are customer focused and excel at meeting and exceeding customer needs
- Have the ability to multi-task, prioritize and manage time effectively
- Display strong contact handling and active listening skills
- Are confident and have a determined mind-set
- Have a high level of drive and self-motivation
- Are able to communicate effectively by tailoring your approach to the needs of the customer
- Have proven customer support experience however, this is not a mandatory requirement



Apply today!

Challenge yourself!
- The opportunity to work in a continuously evolving diverse international and multilingual
- environment
- Involvement in a people centric environment which offers reward and recognition initiatives
- Specifically tailored training and development programmes
- Attractive company incentives and social benefits



Contact:
Contact us for more information regarding the position or send us your application:

Email: hr@workinternational.se

https://www.facebook.com/Workinternational.se/

Project Manager

Viktor Strömberg

viktor@workinternational.se

46 (7) 336 633 97