Norwegian-speaking product specialist to sporting goods retailer

Are you fluent in both the Norwegian and English language? Do you consider yourself to be a costumer service agent specialist? We are searching for an Norwegian/English speaking customer service agent who is eager to join a dynamic and modern organisation located in either Stockholm, Oslo, Tampere or Vantaa. 

Job description
● Versatile customer service with a sales mind-set throughout different channels
● Solving customer problems at different stages of the customer journey
● Proactively develop your product knowledge – competent staff is the key to our success
● Teamwork with technical service and logistic teams

Nordic Sports Brands Oy (kuntokauppa.fi, sportsporffsen.se, sportsproffen.no) is a fast-growing e-commerce driven omnichannel sporting goods retailer founded in 2007. The vision is to grow into the best company in the industry in the Nordic countries in terms of customer experience, personnel experience, and profitable growth. The business is run by a dynamic culture that encourages achievement and continuous development as well as a mission – “wellbeing for people”. At the core of the business model are a strong e-commerce expertise and development of the product selection. We are located in the Nordic region with operations in Tampere and Tammisto, Vantaa, Finland and in Stockholm, Sweden.
Nordic Sports Brands Oy is seeking a Norwegian speaking talent to look after our Nordic customers. As a Product Specialist you will initially be responsible for customer assistance through phone, email and chat in the beginning, with the possibility of an in-store environment in the future.
You will be part of our skilled customer service teams already operating in Finland and Sweden. You will provide our customers with efficient and reliable service and be prepared to develop a strong understanding of our products to assist in product selection.  Problem resolution, self-motivation, and a willingness to provide the highest level of customer service while maintaining a professional manner in challenging situations are required for this job. We expect you to have accuracy, enthusiasm for learning and good communication skills. However, the most important thing is a positive problem-solving attitude and a genuine desire to help the customer.

We hope you are the person who has
● At least 1-2 years of experience in customer service
● Ability to work in a team. Success in the fitness trade is common - so the attitude of a team player is mandatory!
● Fluent in Norwegian and English (Finnish and Swedish are also beneficial)
 
You might benefit from
• interest and experience in exercise / sports field
• other language skills, especially other Nordic languages
 
We are offering full-time position and your work hours may be scheduled for evenings and weekends in accordance with the opening hours of our customer service channels. Your work location can be ether in Finland (Tampere or Vantaa), Sweden (Stockholm) or Norway (Oslo).
Tell us about your possibilities in the application!
As part of Nordic Sports Brands-group antidrug policy we will require a negative drug test prior to employment. This small gesture aims to promote staff commitment to work in line with our mission and industry for the “well-being, exercise and health of people”.

Recruiting process
This recruitment process will include interviews with both Barona and Thule. You will also be asked to participate in two work related psychological tests and finally, we will conduct a reference and background check. Interviews will be conducted parallel to the application time and the employment may be assigned before the last application date – so don’t hesitate to apply right away!

Contact
Questions regarding the position can be sent to Elin Nilsson, elin.nilsson@barona.se. Due to GDPR we cannot accept applications through email and direct all applications to the link provided in this ad.  

About Barona
Barona is an international group with offices in 10 countries. In Sweden we have offices in Stockholm, Gothenburg, Malmö, Falun and Strömsund but delivers solutions within skills supply all over the country. We are offering our customers, a visionary and future adapted partnership and our employees exciting opportunities within all aspects of their careers’. Since Barona’s beginning in Finland 1999, our success is built on our principals to be a customer-oriented organisation, who challenges traditional thinking when it comes to range of services and business development. Through our focus on innovation and digitalization we are always at the forefront of modern recruitment.