Norwegian Technical Support Agent in Sunny Cyprus

Are you a solution-oriented person who is passionate about service and likes to provide a good customer experience?
Tasks
The primary task is to offer customer service and technical support mainly for corporate customers by phone, e-mail and chat.
We are looking for customer-oriented and social people with good communication skills, who are diligent, motivated and responsible. You should be able to work and thrive in a group and also solve problem situations with a positive attitude. Education or work experience in IT is an advantage, but certainly not a requirement, as we offer all new employees extensive training. The work is easier for those who have an easy time making new acquaintances and work experience in customer service is an advantage, but not a requirement.
The most important thing is that you are both able and willing to learn new skills and enjoy working in a sometimes-hectic work environment. Of course, we offer continuous support and coaching during your employment. You need to be fluent in the Norwegian language both written and in speech and also have good language skills in English.
The opening hours for customer service are Monday-Friday 8.00-17.00. Your employment will begin with a paid training where you get to learn both the technical side of the work and how to offer the best possible customer service and support.
About you
At Sitel Group, we believe that your personality is more important than your qualifications and therefore do not require previous professional experience. We also believe that you are positive and helpful, have a good communicative ability and can make quick decisions. You are also efficient, take responsibility for your work tasks and easily adapt to new situations.
Requirements
Fluent Norwegian in speech and writing
Possess good knowledge of English in speech and writing
Basic computer skills
Completed high school education
Clean criminal record
Previous experience in customer service or other service profession

We offer
Full-time with a fixed monthly salary and the opportunity for a performance-based bonus.
You receive intensive training based on the tasks under the support of our leaders and mentors.
In addition to this, we offer several opportunities to develop in the profession and our constantly growing company.


Benefits of working with us in Cyprus:.
Sun 330 days a year.
Favourable tax system with 0% income tax up to € 19,500 / year.
Sickness and accident insurance during both work and leisure.
Favourable staff discounts at local cafes, restaurants & gyms etc.
Help with all on-site administration in Cyprus such as opening a bank account and migration matters.

About us
Sitel Group is an internationally leading provider of customer service solutions such as technical support, customer service, marketing, and sales. With 160,000 employees spread over 120 contact centres around the world, we help 2,000 companies maximize the customer experience and contribute to loyal customers.
SITEL Cyprus is our multinational office in Larnaca. The office is modern and characterized by a warmth, community, and winning spirit among our approximately 550 colleagues. The office has agents from Sweden, Norway, Denmark, Finland, Germany, and England, among others.
Does this sound like something that interests you?
Take the chance and apply today! We work continuously with this recruitment and will hold a close dialogue about the situation in Cyprus so that you feel safe and secure throughout the process. If you have questions or concerns about the position, you are welcome to email Recruitment Manager Halima Iman, halima.iman@connect.sitel.com
Job facts
Start: flexible but preferably as soon as possible
Degree of service: Full time
Place of employment: Larnaca Cyprus
Salary and benefits: Fixed monthly salary in accordance with our collective agreement, possibility of bonus and wellness allowance

SYKES is part of Sitel Group® as of 27 August