Norwegian/Swedish speaking customer service employee for e-Boks - Cyprus

Norwegian/Swedish speaking customer service employee for e-Boks -
Larnaca Cyprus
Are you looking for an opportunity to work in one of Europe’s sunniest countries, while also developing yourself on a personal as well as a professional level, and create a memory for life? Then you will be pleased to know that Foundever Group are looking for a Norwegian/Swedish speaking customer service employee for our e-Boks team in Cyprus!
e-Boks is an online digital mailbox, for both private users and businesses. The usage of e-Boks includes two-way communication, digital signatures as well as online-payments. The user also has the option to save documents and pictures through upload. As part of the e-Boks customer service team, we help customers with all questions related to the service, and we are now looking for a new employee with language skills in Norwegian and Swedish to join our office in Larnaca!
We understand that moving abroad is a big step. We therefore wish to make you feel comfortable throughout the whole process and help you get settled in Cyprus. We offer relocation packages, which means we compensate you for the flight, and help you find a place to live. We are with you all the way, including helping you contact the local authorities as well as banks. The office consists of motivated colleagues, who are passionate about customer service at the highest levels. The group describes itself as the “Cyprus-family”, and often spend their free time together doing activities outside of work.

About the role
You will be hired as a customer service employee. In this position, you will be handling inbound inquiries via phone and E-mail. The goal is to find solutions to the customers' problems, to guide them on a professional level and most importantly, to give an extraordinary customer experience.
Opening hours of our customer service lines is Monday-Friday 09:00-21:00, Saturday-Sunday 09:00-17:45. The shifts will consist of day shifts, evening shifts, morning shifts and weekend shifts. You will start with a paid training, where you will learn the technical parts of the work, and how you give the best customer service.
Daily tasks:
· Answer calls from customers
· Give the customer excellent service
· Administrate customer related cases
· Strive to reach your daily KPI’s, which include customer satisfaction, effectiveness and quality.

Who are we looking for?
In your role as customer service employee, you will be handling both Norwegian and Swedish customers. An understanding for both languages as well as being able to communicate is therefore a requirement for this position!
For this role, we are looking for someone who is social, ambitious and motivated by assisting customers. We are also looking for someone who enjoys working at a fast pace, adaptable and with great team spirit, where the teamwork is noticeable throughout the whole office.
In this process we put a lot of weight on personal suitability. Our only requirements are that you have finished Gymnasium (Secondary education), have Norwegian and/or Swedish as your main language and have an excellent understanding for both languages, that you can speak English and have a clear criminal record.
Perks of working with us in Cyprus
· Fixed monthly salary + bonus system
· Sun 330 days a year
· Favorable tax system with 0% income tax for up to €19.500/yearly
· Sickness and social insurance
· Favorable discounts at local Coffee shops, restaurants and gyms etc.
Safety Factors
· Relocation package incl. temporary accommodation and a flight reduction
· 21 paid vacation days a year
· Help with all administration in Cyprus, such as opening a bank account and immigration

Foundever Cyprus is our multinational office in Larnaca the office is modern and imprinted with warmth, companionship and winner spirit among our 550 colleagues.
Does this sound like something that would interest you? Then grab the chance and apply today, as there is a lot of interest and vacancies are filled quickly!

Information of the position:
· Place: Larnaca, Cyprus
· Start date: Flexible, to be agreed upon
· Form of employment: Fulltime with a preliminary trial period of 6 months
For more information, email:
desiree.dahlberg@connect.foundever.com