Office Clerk / Customer Service

Job description: Organize and supervise the administrative activities that facilitate the smooth running of our local office in Sweden. He/She should be able to organize the daily work, together with other staff. One of the main duties is to deliver our Ear Piercing products to our local customers. We mainly serve retailers, but also wholesalers and bigger chain stores. Part of our company policy is to prepare periodical mailing activities, which is prepared by Sales resposable and our Marketing division at our Head Office in Germany. Another duty is to plan and arrange trade shows, together with Sales Responsable and our trade supply specialist at the Head Office in Germany. You will be responsable for out and ingoing invoices and working close with our external book-keeping. You are responsable for handling of orders, from recieving them by telephone / fax / e-mail all the way through to the delivery to our customers. Main Activities: * Recieve, direct and make telephone calls, fax messages and e-mails; * Maintain the general filing system and file all correspondance; * Assist in the planning and preparation of trade shows, meetings and conferences; * Provide word-processing and secreterial support; * Maintain scheduling and event calendars; * Handle order by telephone / fax / e-mail and place it into our warehous system; * Prepare (packaging) yhe placed orders and send via postal office/ cargo supplier to our customers; Responsability for cash box and cash book, and also in charge of collecting reciept and invoices for our external book-keeping Requirements: * Organizational skills; * Ability to plan your own work, work on your own initiative and to deadlines; * Ability to manage pressure and conflicting demands, and priorities tasks; * Oral and written communication skills; * Pleasant, confident telephone maners; * Tact and discretion; Teamwork and project management skills; * Reliability and honesty; * Using MS Office equipment and Internet applications well; * Fluency in English and Swedish (both oral and writing)