Omnichannel Network Planning and Performance Analyst

Why we will love you
We are on an exciting journey in transforming IKEA to become an omnichannel retailer. To support IKEA in achieving business objectives, Customer Fulfilment acts as a fully integrated, process-oriented organization with an end-to-end approach. The aim is to develop our business through people and deliver results across functions together with our partners.
Do you want to be at the core of enabling major movements within our business? Are you energized by a mix of strategic, holistic thinking and being part of solutions development? Do you thrive in an ever-changing environment and have the capability to navigate in the unknown? Then we think you should join us on the journey!
To thrive in this role you are an excellent communicator, a critical thinker and strong with mathematical/analytical/statistical skills. You also bring bring proven experience from the following:
- Having worked with analyzing business and/or supply chain data to draw business-relevant insights and conclusions in a multinational company, preferably retail oriented.
- Having worked with sales and operations planning, demand/supply planning and forecasting on global level in a multinational company.
- Having a good understanding of how forecasting and planning processes impact operational processes and efficiencies.
- Having worked with the use and development of digital solutions and data visualization techniques and tools, preferably related to replenishment and fulfilment network design, planning and/or optimization.
Your responsibilities
As Omnichannel Network Planning and Performance Analyst you will be responsible to ensure the existence of a coherent framework that enables follow-up and analysis of Omnichannel Network (OCN) performance end-to-end, by working with key stakeholders. You will also facilitate the development of digital solutions required for OCN design, planning and optimization together with key stakeholders and development functions across Ingka.
To be concrete this means that you will:
- Play an important role in enabling decision-making process by contributing with your expertise, follow-up and analyses of OCN performance.
- Apply analytical expertise to the creation, documentation and maintenance of the optimization framework and principles that will be used to secure the optimal use and orchestration of the omnichannel network in the running business.
- Contribute, in collaboration with other functions, to investigate and determine that the goals and measurements, related to OCN performance, across other functions and matrixes fit the totality and prevent sub-optimization.
- Contribute to the digitalization and automation of our ways of working with OCN design, planning and optimization by identifying and proposing improvement opportunities, as well as facilitating implementation.
- Proactively work with improvement of the customer experience, within area of influence, basing it on frequent review of customer centric KPIs and customer surveys.
Together as a team
Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. This we do by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organization, with radical collaboration to our colleagues within Commercial/Market Support, Digital, Expansion and Business Steering/ Navigation.
We lead with a clear focus on people development and a sustainable and cost-effective operations.
In everything we do – we have a customer obsession with the aim to achieve 100% Happy Customers.
Questions and support? Let's connect!
To get to know you better we kindly want to ask you to answer the following question in your motivational letter or cover letter:
Based on your previous experience, please share the key results on the business that your analytical capabilities led to?
The role is based in Malmö and you will report to OCN Planning and Optimization Manager. For more information about the role, reach out to hiring manager at maria.shurygina@ingka.ikea.com
If you have any questions about the recruitment process, please reach out to recruiter Caroline Markusson at caroline.markusso@ingka.ikea.com
Please send in your application no later than the 28th of November.
We look forward to reading your application and getting to know you more!
PLEASE NOTE
Please respect that due to GDPR we cant review any applications coming to us in other ways than trough our recruitment program. Our recruitment processes to be fully digital until the final stages.