On behalf of Diaverum AB - IT Service Manager to team the in Malmö

Diaverum is taking the next step in providing professional and secure IT services and solutions to our renal healthcare professionals and patients around the world.
We are now looking for an IT Service Manager to oversee our Global IT Support team.
About the position
The Diaverum Global IT Support team is a part of the IT Operations team, which is responsible for delivering IT services and solutions for the entire Diaverum group. The main responsibility is to provide a global network with high accessibility to our servers, computers and tablets as well as to our systems and applications, which include our inhouse developed clinical IT systems and third-party systems for non-clinical functions. Global IT Support runs the global IT helpdesk and handles service tickets and incidents from users. The team is also working pro-actively with incident prevention through system monitoring and dashboards.
Our users are healthcare professionals and renal patients in Diaverum clinics around the world, as well as other staff at our country and corporate headquarters. Our goal is to provide our users with the best possible infrastructure and services, and thereby provide a good basis for the company's digital transformation.
As an IT Service Manager at Diaverum, you will be responsible for a small team that really makes a difference for both our staff and our patients. In your role, you will lead and support your team to secure the IT operations for our users 365 days a year 24/7. You will have ownership of our Service Desk and support process.
To succeed with this, you will work together with your internal network within IT, as well as with the rest of the organization globally. Further you will interface our external partners and suppliers.
This is a role where you can make an important contribution in our mission to enhance the lives of renal patients!
Who are you?
To be successful in this role we believe that you need at least a few years’ experience as a Helpdesk/Service Manager or from a similar role. You have a strong technical background from IT with a sincere interest in service management and customer service. A true belief in what difference a good customer experience can mean, is part of your DNA. Further we believe that you have excellent leadership and people management skills.
We are a diverse team and praise our differences, but we do have some common denominators – we value teamwork, communication, self-motivation, a willingness to learn and knowledge sharing. We enjoy working in an international environment. You will be a better match if you share these qualities.
Application
In this process we are collaborating with Islossning AB. Please apply by uploading your CV and cover letter through the application form. Diaverum is a global company, thus please note that we need your application to be written in English.
We review applications regularly, so don’t wait. Please note we do not accept applications via e-mail.
All enquiries are treated confidentially. For more information about the role or the recruitment process, you are welcome to contact senior recruiter Johanna Isberg, johanna@islossning.se, +46 705 84 33 83.
About us
Diaverum is a leading global provider of renal care services with a portfolio ranging from preventative care to dialysis and transplantation. In over 450 clinics in 24 countries, we are more than 14,000 people delivering 6 million treatments annually, through our values of competence, passion, and inspiration. Our vision is to transform renal care, delivering the highest quality of care for patients while reducing costs, and partnering with local communities to educate them about kidney health and the value of prevention.