On Site IT Support Specialist

About the company


Group IT is a global company and part of the Volvo Group. You will get an opportunity to work with our experienced and highly motivated team that delivers reliable industrial IT solutions and insightful consulting services. We employ over 3000 employees worldwide who work in an open and enthusiastic atmosphere where human diversity, mutual respect and the highest professional standards are essential components.

About the job


You will join the onsite team in Skövde as IT Support Specialist and be an essential part of our constant strive for Customer Success! Your main focus will be to provide support to the business in using applications and services. The Support Specialist IT will provide support locally and sometimes remotely.
The daily work, which is supported by tools such as Service Now, EWO and Kaizen, aims at continuously improve and requires cross-functional collaboration between maintenance, HCL and Group IT.


Provide the end user the support that is agreed upon
Provide information to end users in the event of operational disturbances
Act as action owner of the cases or orders they are assigned to
Assist Infrastructure and application operation Specialist when required
Drive the identification and escalation of problems in supported services and solutions



Some of the activities you will be working with are:
Incident & Problem management
Request management
Change management
Knowledge management
Access rights management
On behalf of Delivery
Work with continues improvement
Participate in building good customer relationship.



About you

We expect you to have a couple of years of experience working with application support or technical support in production or similar. Your solid knowledge of ITIL processes, support tools such as Remedy, Service Now or similar, as well as EWO and kaizen will give you the necessary foundation to deliver good results. In addition, you are a great team player and to further develop yourself and others.

Qualifications / requirements for the job:
2-3 years of experience from working with onsite support or similar
Previous experience from IT within manufacturing industry
Good experience in incident and problem process (ITIL)
Experience from LEAN and working with continuous improvements
Good communication skills in English and Swedish, both spoken and written
Driving license



Characteristics for the job:
Demonstrated customer focus and dedicated to add value to the customer
Excellent team-player that collaborates well with others and builds good relationships
Strong communication skills and interpersonal skills
Is open to change and enjoys the challenge of unfamiliar tasks
Action oriented - pursues tasks with energy, takes own initiatives, drives and has the need to finish
Strong analytical skills - ability to anticipate, identify and solve problems also in complex, difficult or stressful situations
Change oriented - actively suggests improvements, manage, supports and drives change with an open and innovative mindset
Acts with a strong sense of urgency
Structured and organized with good handling of documentation as needed



About the employment


Location: Skövde (on site)
Work hours:
Scheduled time, Daytime Monday- Friday
Available for overtime if needed
On call

Start date:
as soon as possible

For further information


Viktoria Almevad, Line Manager +46 728623063
Maria Börjesson, HRBP +46 31 3221030

Union representatives Skövde​


Unionen – Krister Larsson Lysander, +46 500 788002​
Akademikerna – Mikael Johansson, +46 31 3223430​
Ledarna – Raimo Särkijärvi, +46 500 788062