On-Site Support Specialist| Umeå | Experis

Are you a positive, service-minded team player with a passion for IT and business solutions? Join our enthusiastic team at Experis as an On-Site Support Specialist in Umeå! Be part of an organization that values quality, continuous improvement, and embraces a LEAN leadership approach. Welcome with your application!

Start: mid march 2024
Hours per week: 40, 2 shifts (Morning, evening, and daytime)
Place: Umeå

About the job:
As a Support Specialist, you will be a key member of the on-site team, focusing on daily operations, continuous improvement, and preventive maintenance of IT equipment and applications used in production. Your role will involve time-critical support, configuration and installation of equipment and applications, as well as documentation and project implementations into runtime.

Responsibilities:

* Configuration and installation of equipment and applications
* Time-critical support of factory applications and equipment
* Preventive maintenance and continuous improvement
* Quality work, VPS (QRIT)
* Support and problem-solving of factory equipment and applications
* Project implementations into runtime
* Documentation

Requirements:
We expect you to have a degree from university studies (or similar) and a couple of years of experience in a technical support role. Your solid knowledge of LEAN, ITIL processes, support tools, and infrastructure components, coupled with experience in customer contacts, will set you up for success.
Furthermore, we expect that you have following qualifications:

* Excellent knowledge of computer hardware and software
* 1-2 years of experience in technical support or a similar role
* 1-2 years of experience in IT within the manufacturing industry
* Knowledge of LAN and WAN communications (TCP/IP)
* Documented experience in customer contacts
* Experience in ITIL and continuous improvement
* Good communication skills in English and Swedish (both spoken and written)
* Good knowledge of Office 365 and cloud
* Driving license

Additional qualifications:

* Active Directory (AD) knowledge
* Project work experience
* Knowledge of IT equipment in a factory environment
* Certification in infrastructure areas (LAN, WIN server, etc.)
* Experience in ITIL processes
* Leadership skills

To work as a consultant at Experis
Experis is a leading consultancy firm in the IT/Tech sector in Sweden and a part of the global ManpowerGroup corporation. As a consultant at Experis, you get the opportunity to advance quickly. We assist you in taking your next career step in IT based on your unique talents. Together with your consultant manager, you will develop a plan that aligns with your career goals. With us, you have job security and can look forward to exciting tasks and a network of friendly and competent colleagues.

As an employee at Experis, you have access to skills development, for example, through the Experis Career Accelerator platform, where you can educate and certify yourself in various areas, such as Cloud and Cybersecurity.

Experis is committed to long-term sustainability efforts (Working to change the world - ESG strategy) with the goal of contributing to solving the skills shortage, including IT resources.

Application
You are warmly welcome to submit your application by registering your CV. Selection is ongoing, so apply today! We do not accept applications via email, but if you have questions about our assignments or the role of a consultant, please feel free to contact Consultant Manager Antra Volujevica at antra.volujevica@se.experis.com