Onboard Sales and Service Manager, Stena Line, Gothenburg

As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. We believe it is up to us where we want to go next and how far we want to go. The journey starts with us.

Working at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion.

Become a part of transforming Europe’s leading Ferry Company
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Stena Line wants to continue to be a safe, flexible and attractive employer and have now introduced a flexible workplace for our office employees. We believe a hybrid solution between the office and working remote will create the best environment for us to be creative, productive and find a work-life balance creating magic today and tomorrow.

What will you be doing?
As Onboard Sales and Service Manager your role is to lead and develop the service & sales team onboard the four ships operating Sweden – Denmark by maximizing profitability and delivering a consistently high level of customer service within retail, F&B and onboard accommodation. You will also be managing, coaching, motivating and guiding the Service Managers onboard enabling them to create winning teams according to Stena Line’s values and vision, with a clear objective to provide a seamless customer experience and ensure Stena Line’s brand reputation.

You will join the management team in Business Region Denmark, leading the onboard sales and service team with 9 direct reports, and reporting to Trade Director.

Some of your key responsibilities:

• Deliver and develop a professional service culture and service delivery onboard ensuring company service standards, customer experience model and all other ‘one company’ processes
• Provide leadership, motivation and inspiration for the region’s team
• Lead all operational activities and processes, ensuring optimum consistency and quality of customer service
• Build and take ownership of the regions onboard sales & services budget and ensure financial performance exceeds budgets and targets
• Contribute where appropriate to Group Onboard Sales & Services concept and product development
• Provide an effective link with Travel and Marketing department
• Optimize communication throughout all relevant departments and colleagues
• Promote and share best practice within the region and across the company

Who are you?
At Stena Line, personality is just as important as how well you perform. We are looking for someone with a can-do mind-set and a lot of drive and energy for improvement and change. You are optimistic, cheerful, driven and you challenge yourself, as well as others, to continuously improve and develop our business. As a person you are assertive, communicative, persistent with great organizational and coordinating skills. You are a modern leader with the ability to lead a team and manage managers according to company values. Stena Line has a very down-to-earth working culture. We work with service - it has to be your number one focus to achieve high quality service and being able to improve customer care standards and offer value. Stena Line attaches great importance to integrity, reliability and honesty.

The must-haves:

• A strong track record and solid experience in a commercial position within the service industry, preferably in a larger international organization
• Experience working in a multicultural organization (must be fluent in English and Swedish)
• Minimum 10 years work experience of which at least 5 years in a leadership position
• A relevant qualified education supplemented with professional trainings
• Leadership experience in managing managers and inspirational leadership skills, knowing how to convince as well as to negotiate

Interested?
This is a full-time, permanent position based at the head office in Gothenburg. We welcome your application in English via maquire.se as soon as possible but no later than November 15, 2021. If you have any questions regarding the position or the recruitment process please contact Maria Hörnestam at Maquire +46 763 38 76 46.