Onboarding Specialist - DACH

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of our organisations, chains or franchise’s locations can be found on platforms including Apple, Facebook, Google, Instagram, Twitter, Foursquare, and many more.

We are now scaling the company quickly, and we’re on the lookout for an Onboarding specialists to focus on customers on the DACH market. As an Onboarding specialist at PinMeTo you are an enabler and will play a vital role so that customers get value from our services as soon as possible after signing with us.

After the sales team has closed the deal with a customer, an onboarding specialist comes into the picture. The job is to guide and help the customer during the onboarding phase, which lays the technical foundation for the services to function at maximum capacity. You will work closely with customers to ensure they optimize utilization of products they subscribe to, are satisfied with the services they receive, and are up and running effectively.


Key Responsibilities:

- Start-up meeting with client to go through the setup process

- Successfully onboard new customers, help set up their account, troubleshoot issues and ensure they are getting the most out of our platform

- Provide technical expertise on a high level to the customers

- Lend a hand in our strategically important customer support via live chat and email when needed

- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings

And everything else that goes along with building a great company!

Your profile:

- Business level in German and English, both written and verbal

- Ability to prioritize multiple competing priorities in a fast-paced environment

- Ability to work both autonomously and within a team environment

- Have previous experience from a customer success role, technical support or in managing client relationships working in B2B SaaS Company

- Previous project manager/coordinator experience with multiple external stakeholders is meriting

- You’re excited by the idea of guiding people to execute their ideas using a powerful product and seeing the massive impact your guidance can have for customers

- You enjoy troubleshooting problems and overcoming technical and non-technical challenges as well as an aptitude for identifying client needs and pains

- You’re curious about people and problems. You’re a good listener who’s naturally interested to dig in, ideate, and find solutions

Lastly, we are looking for a highly motivated individual who is passionate about delivering exceptional service, while still knowing how to have a fun and work-life balance

What we offer:

PinMeTo is a young and fast growing company where everything is possible. We believe in diversity in people and love to explore each other's cultural differences. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! 🧡