Online Customer Experience Specialist to Samsung

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you - as Customer Experience Specialist at Samsung Nordics!
About the role:
As the Customer Experience Manager for our B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.
Responsibilities include:
Own the sites and optimize the customer journey
Align with stakeholders what the channel strategy is and what goals are set for each channel
Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
Reach out to EO (European office) and identify ongoing initiatives
Test & QA EO/HQ driven development
Request UX/Copy support when needed inside and outside team
Align ongoing enhancements for Open & adjust to suit /Business & EPP
Issue management – when issues are found on site, escalate in proper manner and collaborate with the right instances to secure functional site
Support Merchandise team with EPP & /Business perspective & updates
EPP – enhanced partnership program
Learn the AEM (adobe experience manager) to be able to request optimizing (ex scheduling)
Look into customization for the mapping of the sites (student, B2B, B2C)
PIC (person in charge) for /Business including SMB (small medium business) and B2B
Know how to create tickets to optimize user journey

About you:
Skills we are looking for:
A few years of experience with similar assignments such as web-responsible or app-responsible
Working with data driven approach
Stakeholder management and used to navigating between requests, dependencies, value and time
Backlog management
Comfortable and enjoys working with both technical and design development
Fluent in English

Personality traits:
Strategical
Networking
Problem solver
Detail oriented
Enjoys working with many things/projects at the same time

About the assignment
For this assignment you will be hired as a full-time consultant by Digitalenta. We offer our consultants a generous package including healthcare allowance, insurance policy, paid vacation days and pension savings. In addition, you'll also have a dedicated consultant manager available throughout your employment with us, in addition to optional networking activities with our network of consultants. The assignment is full-time and ongoing, starting as soon as possible.