Online Customer Service Agent (Chinese-speaking)

ABOUT ORANGE SKY
We are Orange Sky AB, a Stockholm-based e-commerce company founded in 2012. The company currently consists of 2 growing brands - Sudio and Gaston Luga - and has a track record for fast scaling of new brands internationally. Today the group of brands has 40 co-workers in Stockholm Sweden (headquarters) and more than 30 co-workers in Zhongshan, China.
Gaston Luga is a Swedish lifestyle fashion brand with a unique line of elegant but functional backpacks and accessories designed to be ideal companions when discovering the world. Sudio is a Swedish earphones brand selling in 40+ markets and is also one of Northern Europe's fastest-growing companies within our industry. We strive to disrupt the backpack and earphones industries, aiming to be among the top 5 brands within 3 years. It is a bold objective, but together we will do it! Driven by ambitious and motivated founders and co-workers, the company culture is creative and collaborative where new ideas and initiatives are encouraged. As a growing international company, we are always open to new young professionals joining our Orange Sky family. You might be one of them; after all, you are reading this, right?
JOB DESCRIPTION
Keeping customer satisfaction high is a top priority at Orange Sky and we are now looking for someone to help our team at Gaston Luga and Sudio. Your responsibility will ensure that our customers have a good overall experience. In this job, you will learn about the latest strategies and software for customer service.
This position is a full-time position for 6 months. The placement for this job will be at Orange Sky's headquarter in central Stockholm, Sweden.
REQUIREMENTS
English is a must.
Working proficiency in Mandarin Chinese.
You are tech-savvy.
A positive attitude and willingness to exercise initiative.
Must be able to work well individually and in a team.
Ability to adapt to a changing environment and handle multiple priorities.
You consider yourself to be reliable, patient, and attentive.



PREFERRED SKILLS
Previous customer support experience in an online environment.
Familiarity with Zendesk, helpdesk software, and logistics.



For this job, your personal attributes will be much more important than your education and previous work experience.
Please send your application and questions to career@gastonluga.com
Applications will be assessed continually.