Onsite IT Technician- Göteborg

The assignment is for an OnSite IT technician. Acting as back office support and 2nd line for end users in scope for our IT, support includes hardware (PC & Peripherals), software installation, fault analysis and user administration from an IT perspective. You will be part of a dedicated team providing support across all business areas. The support organization is structured around regular ITIL framework, but agile experience is a plus as all IT backend teams are structured according to agile way of working.

Responsibilities include

- Monitor, handle and follow up support cases from Servicedesk
- Service and support on client installations, workstations, miscellaneous IT equipment and server administration (OS, hardware)
- Implementations, troubleshooting, software/ OS / network
- Actively communicate with Servicedesk responsible about deviation, interference and divergences
- Administrate cases within the Servicedesk system
- Administrate asset handling within the Servicedesk system
- Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible


Requirements

- Solid experience with support and troubleshooting on Windows based environment.
- Solid experience in supporting commonly known software (MS Office Suite)
- Experience in support IT client hardware and peripherals
- Knowledge in IT Infrastructure
- Knowledge of videoconferencing systems
- Knowledge in Mac & Linux client-based environment
- Excellent communication skills
- Fluent in Swedish and English or Chinese and English