OnSite IT Technician in Gothenburg

Job description
We are currently looking for service-minded onsite technicians who love the combination of working technically and at the same time having a lot of contact with users. The assignment is for an IT technician on site. You will Serve as back office support and 2nd line for end users in space for our customer. The work includes support in hardware (PC & peripherals), software installation, error analysis and user administration from an IT perspective. You will be part of a dedicated team that provides support in all our customer’s business areas. The support organization is built around the usual ITIL framework, but agile experience is a plus as all IT backend teams are built according to an agile approach.


Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.



Responsibilities
Responsibilities include:


Monitor, handle and follow up support cases from Servicedesk
Service and support on client installations, workstations, miscellaneous IT equipment and server administration (OS, hardware)
Implementations, troubleshooting, software/ OS / network
Actively communicate with Servicedesk responsible about deviation, interference and divergences
Administrate cases within the Servicedesk system
Administrate asset handling within the Servicedesk system
Suggest continuing service improvement within Servicedesk organization to Servicedesk responsible




Qualifications
Solid experience with support and troubleshooting on Windows based environment
Solid experience in supporting commonly known software (MS Office Suite)
Experience in support IT client hardware and peripherals
Knowledge in IT Infrastructure
Knowledge of videoconferencing systems
Knowledge in Mac & Linux client-based environment
Excellent communication skills
Fluent in Swedish and English or Chinese and English



For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.



Application
Last day to apply: 2022-05-31, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: Josefine Westlander, josefine.westlander@randstad.se or Amanda Karlsson, amanda.karlsson@randstad.se 

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.