Onsite support

In this position you will be part of a highly skilled and dedicated team supporting the production in Husqvarna, in order to maintain a high level of utilization in the production lines. Husqvarna is in the middle of the great effort of automation, meaning a transformation from traditional production into highly automized factories. This will put higher demands on IT support and IT Service Engineers since machines, robots and other equipment will be connected to IT solutions. IT Service Engineers are also highly important in the ongoing projects and initiatives to automate the factories.



Examples of work tasks

- Perform IT Support on-site in the factory.
- Initiate, drive and perform root cause analysis of issues in manufacturing.
- Understand complex resolutions including both infrastructure and application.
- Deep understanding of solutions, i.e. business processes and IT system landscape.
- Participate in both Level 1 and Level 2 support activities
- On-call support outside office hours.
- Configure factory equipment such a scanners, printers, PC’s etc.
- Continuously identify areas for improvements within the IT delivery.
- Develop and keep instructions for fixes up to date in the Knowledge database.
- Communicate to business and internally about status and KPI’s.
- Actively contribute to the development of Manufacturing IT support




Required Skills

- Experience from IT support, preferably in a production environment.
- Experience from and interest in application development
- Experience and competence in client management, Active Directory, Office365, Windows Server, SQL Databases etc. Experience and competence in client management, Active Directory, Office365, Windows Server, SQL Databases etc.
- Experience in managing network and network components, cable and wireless.
- Data cabling / Computer facilities maintenance Data cabling / Computer facilities maintenance
- Advanced Troubleshooting skills in a multi-user high pressure environment.
- Proven skills in PC repair, troubleshooting and deployment Proven skills in PC repair, troubleshooting and deployment
- .Net seen as an advantage.




Start: 1 Feb

Omfattning: Fulltime

Plats Husqvarna

Språk: Swedish