Onsite Support Engineer

HCLTech's global shared services business based out of Gothenburg is strategically placed to help customers accelerate their journey towards private and public cloud. Two state of the art data centres in Sweden, and multiple delivery centres across the Nordic region, offer agile, scalable, and flexible managed mainframe services. This in turn helps enterprises reduce TCO, while improving quality of delivery significantly.


In today's uncertain world, not even the best contract can capture what will change tomorrow but HCLTech has become one of the best IT services companies in Sweden by virtue of the fact that it creates strong and long-lasting vested partnerships that go well beyond the contract.


Note: Candidates must be eligible to work in Sweden
Fluent level in Swedish and English.


Job Description:
The customer is one of the largest manufacturing companies in the world in producing outdoor power products.


They have a large scale of applications in their scope around 3000+ applications and the candidate should be able to be quick-thinking and provide solutions for the customer when needed.
The Onsite Support Engineer will need to provide local and remote desktop support, answer questions from users, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The onsite Support Engineer needs to provide Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well as being able to provide support and apply solutions for the approved application suite. The ideal candidate should have 2-3 Years' experience in Windows Desktop support.
Position Responsibilities and Functions:


· Provide first/second level contact and problem resolution for customer issues.
· Work with vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
· Should have basic knowledge of Mac operating system, to support Apple pc users.
· Install, upgrade, support and troubleshoot for printers, computer hardware.
· Performs general preventative maintenance tasks on computers, laptops, printers.
· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
· Bachelor's Degree or equivalent in Computer Science or related field.
· CompTIA A+, Microsoft Certified Professional (MCP) or better.
· Minimum of 18 months years of IT experience.
· Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
· Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
· Proven analytical, troubleshooting and problem-solving skills.
· Proven ability to multi-task, effectively determine priorities and meet SLA's.
· Excellent communication relationship-building and internal customer service skills.
· Adaptable and flexible in a fast-changing industry and work environment.
· Willing to work off-hours and weekends when required for projects or emergency support.
In addition, the 2nd Line will mentor and assist 1st Line technicians in their work and provide support to 3rd Line Engineers in resolving tickets.


What we offer:
Competitive salary and performance bonuses
Opportunity for career progression
Young and vibrant team environment
Social benefits package
Professional on-boarding and on-going trainings



*Your personal data is secure with us.
** Only candidates selected for interview will be contacted