Operation Lead

Founded in 1953 in Gothenburg, Sweden, the Kappahl Group is a leading fashion chain in the Nordics, with around 370 Kappahl and Newbie stores, and Shop Online in Sweden, Norway, Finland, Denmark, Poland and the UK.

The Kappahl team consists of some 4,000 colleagues at 400 workplaces in 10 countries, all with different backgrounds, ages, skills and styles. Our common motivation is to offer fashion fit for life to a wide variety of people and lifestyles. A Responsible Fashion that that feels right, for the bearer and for the world we live in. Today, 70% of the products are labelled as more sustainable. Kappahl’s goal is for 100% to be made of more sustainable materials by 2025.
More information at www.kappahl.com.


Kappahl and the entire retail industry are in an intensive development phase and we have a number of exciting changes ahead of us! To meet the pace of change, we have adapted our organization and we are therefore looking for a driven process leader who will hold the banner and coordinate the work within workstream Operations that spans all the teams within IT.

Kappahl  exist to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to stay true to themselves at any given time, our customers as well as our employees.

We offer you To meet the demands of rapid change and continuous development, we work with well-defined processes based on ITSM. We are now looking for an experienced process manager who will coordinate and secure resources for our IT assignments and drive our internal improvement work.

As an Operations Lead, you have an overall mandate to drive change and improvement processes that span the entire organization. You will be cohesive in planning upgrades and releases of new IT services and responsible for keeping together and being a driving force in the problem process. Your responsibilities include the following:

• Run and follow up ongoing improvement and development projects within the IT function
• Responsible for resource planning and prioritization within the activity portfolio
• Responsible for the ITIL processes Problem and Release & Deploy
• Be an assignment leader for defined assignments
• Working with continuous improvement of Kappahl's internal processes.

Your profile To thrive in this role, we believe you enjoy working at a sometimes high pace in a changing organization. You are open to new impulses and enjoy driving change in your own team and can cooperate good with others. You are interested and understand the technology but have your focus on the process that creates value to the business. You are a good listener with the ability to translate needs into solutions and get them implemented. As success depends on getting others involved, you need to have good pedagogical and social skills. You take great responsibility for your work, pay attention to details, follow up your work, and have the ability to be calm and prioritize quickly when needed.

Formally, you have a relevant degree with a focus on IT combined with qualified experience of running change operations and management within an IT department. We work in a team-based organization and value that you are communicative and unpretentious to promote the work based in an agile mindset.  Of course, you master Swedish and English fluently in speech and writing.

You recognize yourself in our values – Inclusive, Courageous and Joyful!

Are you interested? The position is permanent, placed at our head office in Mölndal. Kappahl wants to be A Place To Belong therefore we work with a hybrid working environment. This means you can work remotely when it is more suitable for your work schedule.

We look forward to your application as soon as possible, but no later than the 2nd of February.

Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to create an inclusive environment for all employees and candidates.

You apply easily by answering a few questions and attaching your CV (please refrain from sending us your personal letter). We apply continuous selection.

If you have protected identity contact hr@kappahl.com, and you will get help with submitting your application. 

Contact information If you have questions regarding the position, you are most welcome to contact Ulf Helge, ulf.helge@kappahl.com

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