Operational Country Manager - France

Every year millions of EUR of personal accident insurance compensation go unclaimed in Europe! Why so? One of the main reasons is that it is extremely difficult to go through the insurance claiming process, which requires both time, knowledge and a lot of patience.

With Insurello, there is no need to understand insurance-specific language, be equipped with plenty of time, or have a specific background. We want to help all people claim their accident insurance compensation instantly online and change the insurance landscape for the better. Our vision is to rebalance the power between customers and the insurance companies, enabling fair compensation for all.

Insurello is growing at a rapid pace, and now we are looking for an ambitious and organised Operational Country Manager to help us to set up and manage Insurello in France. So, Maria (Talent Acquisition Specialist) and I, Lukas (Strategy Manager), look forward to getting to know how Insurello could be a match to your interests and experience!

The role:
This is a unique opportunity and the very first role we are opening in France! Our Expansion team in Sweden consists of 8 amazing individuals who will provide support and mentorship throughout your journey, as well as we have experience of establishing a new office in Denmark. Nevertheless, your own proactive ideas, the expertise of the French market, and operational experience will be crucial for the success of Insurello in France.

To succeed and thrive in your role,
it is determining that you are:

- hands-on self-starter and entrepreneurially minded
- very strong in optimising the processes and identifying the patterns
- have leadership experience not from knowing the theories but from leading teams. Moreover, you have the ability not only operate in but shape a fast-growing environment where the sky is the limit, and the level of uncertainty is high
- excited to work in and build a high-paced start-up with a higher purpose.


Also, your background and capabilities are at least:

- 2-3 years of similar experience in a highly demanding role (such as a VC-funded start-up in a growth stage, strategy consulting, investment bank, B2C digital service company or building a customer service organisation)
- full proficiency in French and English
- thinking globally acting locally.


Does it sound like you? 🤩 Here is a little more about exciting responsibilities that are part of the role:

- Building the customer service organisation in France basically from scratch, recruiting, forming, and leading operational teams
- Building all customer service processes and systems
- Have a key responsibility for Insurello's customer service team performance in France (i.e. decreasing average claim handling time, NPS etc.) Together with our product team in HQ, optimising conversion rates and quality of of the results
- Provide insights to the HQ team for building and optimising the French product and marketing activities
- Ensuring good relationships with French insurance companies and authorities.


NB! We hire for capabilities, potential, personality, and a fit with our culture rather than a specific professional background or education. We are open to being convinced why you are the right candidate!

Who are we in Insurello?
As of now, we have helped more than 80 000 people claim their insurances through our platform, and the user count is growing by the hour!

We were awarded the Start-up of the Year award by Business Challenge, and top-100 InsurTech start-ups in the world by Fintech Global.

Since 2018 we have raised more than 100 million SEK (https://via.tt.se/pressmeddelande/insurello-tar-in-ytterligare-75-miljoner-kronor-for-internationell-expansion---schibsted-bland-investerarna?publisherId=3235399&releaseId=3279382)from leading Venture Capitalist firms and trusted investors who have brought in not just money but credibility, network and business assets.

We have built a winning team of ~80 awesome and highly motivated Insurellians based in Stockholm, shortly expanding to other markets. During the first half of 2020, we have doubled the team, continuing growing through this turbulent year.

We are convinced that we have a product that will aid millions of people and change the sluggish insurance industry. At the same time, we know that the key to success is the right people, working together in a functioning team, always having fun, and getting challenged continuously. We are growing, and that means there are plenty of opportunities to influence things, grow and develop in an ambitious and accelerated way!

Guided by our core values of being reliable, progressive and helpful, we believe that we are:

Not perfect but we strive to improve ourselves, our product and our brand to help more people get more fair compensations;

Genuinely passionate about what we do individually but also as cross-functional teams;

Striving for stimulating and fun work environment, where we believe in freedom under individual responsibility and taking ownership of our actions;

Problem-solvers and curious minds not afraid to implement ideas and experiment.

We hope that you got excited to be a part of our team and want to succeed with us in our ambitious journey! 💙 Apply with your CV and a short pitch in English or French, and let's chat more!