Operational Excellence Manager

Additional Job Description
Operational Excellence Manager at Division X
We’re Division X. Here to spearhead the creation of a New Generation Telco by combining corporate power with a start-up attitude. And you could be part of it. It won’t be an easy ride, but it will be an exciting one - working together with a committed and talented group of people on ideas that just might change the world.
We are now looking for an Operational Excellence Manager to be part of the team. You will have overall e2e responsibility for all business processes working with new products, services and business. In our team we develop, follow-up and improve all business processes needed to support the product requirements from Division X’s business lines. The Operational Excellence team is the point of contact between business areas and the various operational units. When our business lines come up with an idea you will help them evolve that idea and service from start-up to scale-up, utilizing shared resources and capabilities to simplify their growth journey.
Your next challenge?
Are you customer focused, have the ability to step back and see the whole picture, a can-do-attitude, and willing to challenge the status quo? Are you able to balance the need for speed to market with the creation of scalable processes? If so, this may be your next challenge!
We have a constant inflow of new customer solutions and new services that need to have a minimum level of process and overhead while the service is tested and verified, after which it is brought into a more streamlined level of operations.
You will have to be adaptive and agile when a new solution needs to be handled quickly, be ok with short-term solutions if needed, while always driving towards our target way of working and streamlined use of customer interfaces, systems and tools. When you wave your wand it’s to enable scalable and reliable operations.
Who are you?
You are ready for a new challenge, someone who enjoys working in a climate where there are a lot of unanswered questions. Division X is fast paced, with lots of entrepreneur driven people who love creating and finding new businesses. You enjoy working with people with that mindset an you have a skill for translating their ideas into sustainable ways of working.
You have experience of process ownership, development and improvement. You understand the need to balance speed vs automation and can interact with stakeholders on many levels in several parts of the organization to find the best way forward for the solution at hand. You see the big picture. Creating a delightful customer experience is your mantra.
You will aim to standardize processes and partner with customer product managers to create a culture of continuous improvement and waste elimination by building capabilities and acting as an agent of change. We focus on the customers’ experience of the processes we develop rather than volume & economic efficiency.
You have a good understanding of what it takes to make an enterprise customer satisfied with their end-to-end customer experience. You are a good communicator and a team player. I expect you to Dare to question when you think something is not correct, Care about our customers and the experience they have while doing business with us, and to always strive to Simplify by proposing improvements and new ways of working.
You are:
Engaged. You are an independent self-starter, have a lot of personal drive as well as the ability to lead and engage people at different levels of the organization.
A strategic-thinker. You are organized, strong in planning, follow up and securing delivery according to plan.
A Doer. You can work independently and produce results and have delivered high-impact results in challenging environments.
A leader. You engage and motivate people to deliver in complex and fast paced environments.
Expert. You have a passion for creating & optimizing processes and methodology easy to be implemented.
Customer focus. The customer perspective is a guiding star for you.

You have:
Experience of developing business processes in a start-up or scale-up environment
Experience from operational excellence, service design, UX/CX design and/or product development
Master Degree in Service Design / Engineering / Business / Economics / Entrepreneurship or Usability
Experience of leadership as a non-leader, e.g. Project Management, Virtual Teams
At least 10 years of relevant experience after graduation
Knowledge & understanding of BPM / ITIL / Agile Tools & Change Management
Experience of leading/driving people engagement
Experience in remote management & virtual collaboration
Excellent English skills.

Interested?
If you are one of our game changers, apply for the job! Selection is ongoing, so do not hesitate to get in touch! Last day to apply is 2020-10-16.
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