Operational Excellence Specialist

Are you passionate about improving the way we work?
In Swedbank you have the opportunity to:

- Identify, plan, and implement organization process improvements to reduce costs, defects/errors, rework, and administrative burden.

- Introducing new methods and improve service quality and customer/employee satisfaction

- Promoting and share best practices that sustain business process improvement across the organization

- Represent the branches and customer management (contact center) within Swedish Banking with requirements to lessen the administrative burden in customer handling roles



What is needed in this role:

- Bachelor or equivalent degree in a Finance, Economics, or a great reason for not having one…

- Lean Six-Sigma black belt and/or 5 years experience of working with operational excellence

- Great stakeholder abilities, teamplayer, eager to assist co-workers and learn new skills

- Experience from branch and or contact center including relevant certifications (Swedsec) is a plus

- Knowledge of processes, documenting the as-is, and improving work in a structured format (possibly VSM’s)

- You thrive working in an environment with a high degree of autonomy and are comfortable taking own initiatives

- You have excellent communication and presentation skills. Fluency in English and Swedish, in speech as well as in writing, is required

- You need to be driven and innovative, result-oriented and have an ability to produce high quality results under pressure, and enjoy working in an environment where new challenges arise continuously



What we offer when you join us:
- An open, simple and caring culture.
- Opportunity to create the best experience for our customers.
- An international, sustainable and inclusive work environment.
- Development opportunities and advancement in your career.
- Flexible working options.
- Access to Group performance program, company pension plan, optional health insurance, and other benefits (https://www.swedbank.com/work-with-us/compensation-and-benefits.html).



Join our team and...
..be a part of a team of professionals, who are jointly delivering challenging projects and improvements, maximizing customer value and increasing Swedbank’s competitive advantage”. Jan Sundberg, your future manager



We look forward to receiving your application by 05.11.2023.
Location: Stockholm HQ

Contacts

Recruiting manager: Jan Sundberg, 070 201 02 00

SACO: Henrik Joelsson

Finansförbundet: Anna Rundberg, +46 72 2271569

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.

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