Operational IT Service Owner

Are you passionate about working broadly with IT services and ensuring the smooth delivery of critical technology solutions? Do you thrive in a dynamic environment and aspire to advance your career in IT service management? If you're looking for a rewarding opportunity to develop and grow professionally, then join us at the Stockholm School of Economics (SSE) as an IT Service Owner! 

We are currently seeking an IT Service Owner to join our IT Department at the Stockholm School of Economics (SSE) who will manage, develop, implement and work hands on with our IT Services.

We believe you have a solid foundation in IT service management, with a few years of relevant experience. As part of a small team with diverse roles, you will be expected to work both strategically and hands-on with IT service management tasks. 

 

Responsibilities 
As an IT Service Owner at SSE, you'll have a pivotal role in managing and optimizing our IT services. Your responsibilities will include a wide range of tasks, such as: 

- Overseeing the entire lifecycle of IT services, ensuring they effectively meet the needs of the organization and its users. 
- Coordinating with various stakeholders to define service requirements and align them with business objectives. 
- Proactively identifying areas for service improvement and implementing solutions to enhance service delivery. 
- Ensuring well-functioning IT operations and maintenance.  
- Monitoring service performance and responding to incidents and service requests efficiently. 
- Staying updated with the latest trends and best practices in IT service management to continuously optimize service quality. 
- Establishing and ensuring compliance with budgetary requirements. 

 
Your profile 
In this role, it is essential to be problem-solving, driven, and proactive, with a strong ability to take initiative and work independently with what is needed. Excellent communication skills are a must, along with the ability to work effectively with diverse teams and individuals. A service-minded approach and a people-friendly attitude are highly valued. Additionally, being structured and flexible will help you thrive in our international and entrepreneurial environment. A dedication to ongoing learning and improvement, essential for staying at the forefront of our ever-evolving field. 

 
Requirements: 
- A few years’ experience from similar tasks, such as IT service management and IT security tasks.  
- Experience from procurements. This includes tasks such as identifying needs, sourcing suppliers, negotiating contracts, and managing vendor relationships to ensure cost-effective and high-quality procurement outcomes. 
- A higher education, from a relevant field such as IT or Technology. 
- Fluency in English and Swedish, both written and spoken. 

 
Preferred qualifications: 
- Certification in IT Security. 
- Experience in network security, mobile security, client security, IT security systems, and access systems. 
- Understanding of cybersecurity principles and best practices. 
- Previous experience in a similar work environment. 
- Proficiency in IT service desk operations. 

 
Additional information 
This is a full-time permanent position with a six-month probationary period.  


About the Stockholm School of Economics
The Stockholm School of Economics is ranked as the top business school in the Nordic and Baltic countries and enjoys a strong international reputation. World-class research forms the foundation of our educational offering, which includes Bachelor, Master, PhD, MBA, and Executive Education programs. Through creativity and collaboration, the Stockholm School of Economics provides an environment where ambitious students and accomplished researchers meet to address contemporary challenges within business and economics, particularly those concerning sustainability, diversity and innovation.


Apart from delivering world class education within business and economics, SSE students are trained to be successful decision makers and leaders of the future. https://www.hhs.se/en/about-us/organization/mission-and-vision/


SSE is committed to a balanced gender distribution and values a variety of backgrounds and experiences among our employees. We therefore welcome all applicants regardless of their gender, ethnicity, gender identity or expression, disability, sexual orientation, age, or religion or other beliefs. We strive to have a fair and inclusive recruitment process.