Operations Analyst

MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. We are built for migrants, by migrants.
Global migration is a 21st-century reality. Whether people are following their dreams, love or new experiences, more and more of us are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, and the talented and help them achieve all of their ambitions.
We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.
We are a diverse group of people from over 40 different countries that come together every day and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances
 
The role
MAJORITY is looking for an Operations Analyst to join our team in Stockholm. We are seeking candidates data driven with a strong analytical mindset.
This role will report to the Team Leader and will be part of MAJORITY´s Service NOC team. It will have the responsibility to perform system analysis, managing eventual incidents that may occur.
 
Key Responsibilities 
Performs system monitoring and act when necessary
Troubleshoots problems by looking into logs, back-office tools and using database querying languages (SQL Server, DQL)
Performs initial diagnosis and prioritisation of all incidents
Collaborates with other departments in prevention and resolution of incidents
Takes lead on incidents and provide required notifications and updates
Escalates incidents to relevant stakeholders (internal and/or external)
Works together with team to suggest continued improvements

Qualifications:
Bachelor degree in engineering or relevant fields.
At least 3 years experience in 2nd line support and/or tech operations
previous experience in fiuntech companies is a plus.
Familiar with ticketing tools (JIRA)
Knowledge in querying language is a must have.
 

Personal Skills
Analytical mindset
Multitasking attitude
A true problem solver, anticipates the challenges ahead
Team player, able to build strong relations with coworkers
Loves a fast paced ever changing atmosphere.
Result driven individual, ready to roll up his/hers sleeves.
Proven analytical skills, able to read, interpret and use data to set business strategies.
Strong organisational skills, able to coordinate and implement cooperation with other stakeholders within the company.
Reflects MAJORITY`s values. has a high integrity standard and believes in equality.

 
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.