Operations and Customer Support

Woshapp wants to revolutionize the car wash industry in a sustainable way. The service is an environmentally friendly car wash alternative that saves water and uses environmentally-friendly cleaning agents. We are operating in Stockholm, Gothenburg and Malmo, getting an order every 3rd minute so we are also creating a lot of jobs!
We are now looking for smart, fast and hands-on Customer Support to join our team in Stockholm. You are a team player with a “start-up” mentality and the ability to manage and prioritize various tasks and deadlines. We believe that you are prestigeless and structured in your work and have excellent customer support skills. You are a real doer and used to a fast-paced environment.
In this role you will:
Manage our woshers and make sure our daily operations are running smoothly
Lead a team of woshers and improve their performance
Manage all incoming customer queries and customer feedback channels (Google Play, AppStore, social, etc.)
Support on analysis, reports and metrics to our Operations Manager regarding demand, supply, inventory, quality and cost
Analyzing all operations and forwarding suggestions for improvement to the Manager
Continuously look for ways to create scalable and automated processes
Monitor inventory levels to gauge restocking needs
Maintain relationships with vendors
Talk to customers and have the ability to turn customer feedback into data
Assist with washer recruitment and onboarding processes

Requirements:
Fluent in Swedish and English
Drivers license is a must (B-körkort)
Excellent written and verbal communication skills

Extra plus if you have experience from the Car Industry or recruitment and education.
Note that the selection process is ongoing so don't wait with your application!
If you have questions about the position or process, please contact jens@woshapp.se
Woshapp was founded in 2016 with the vision to revolutionize the car washing industry by making it simpler and more environmentally friendly for customers to wash their cars. Today, Woshapp has operations in Stockholm and Gothenburg where they wash cars for private people and companies.