Operations and Delivery Director - Nordics

The Operations and Delivery Director - Nordics will have overall responsibility for the BU in the Nordics. This includes responsibility for driving growth, profitability and delivery excellence for the Nordic Business unit.
Roles & Responsibilities
Examples of the type of activities that the Operations and Delivery Director - Nordics would be expected to drive and own:
· Execute the growth agenda by delivering annual bookings budget, utilising the full strength of Capgemini (Region, Market Units and Global capability)
· Manage and deliver the P&L performance in line with budget expectations - Revenue, Margin, Business Development/Indirect expenses, cash collection and Gross Operating Profit
· Lead the senior BU team in the Nordics, comprising sales, account and delivery personnel
· Ensure successful delivery to existing clients, and smooth transition of new deals
· Manage client commercial and delivery escalations (positioning and aligning expectations with all stakeholders)
· Manage Employee engagement across Nordics Region including Workers Councils.
· Manage relationship with Market Units with alignment of objectives and working hand in hand to deliver growth and P&L expectations for the wider Region.
Candidate Profile
The ideal profile will be a professional who leads from the front, understands the region as well as Digital Transformation Services. A natural networker and inspiring leader of people, this person will also be able to cope with ambiguity and thrive in a fast-paced growth environment. Maintaining strong links with different stakeholders in Europe, India and in other geographies is critical, as is the ability to travel. A commercial and robust approach will ensure that the multi-client growth agenda is met.
The core requirements and hiring criteria are best summarized as follows:
· Digital Transformation and broad IT knowledge, including sales, delivery and leadership heritage is vital. We are looking for a hybrid leader, a ‘market maker’ who can dynamically grow an exciting business; a natural networker who is adept at successfully exploiting key C-level relationships.
· Bright, energetic, a leader internally and with exceptional client gravitas
· Very strong commercially, with a successful track record of winning deals.
· Experience in a large company with a global operating model where sales and delivery are functionally separated
· Must have worked with pure offshore delivery model
· Experience of managing a multi-hundred million dollars P&L
· Proven ability to set and execute strategy; defining and iterating client, sector or industry value propositions
· Clear understanding of the value levers within IT services, including cloud-based services, transformation, etc.
· Passionate and strategic thinker
· Successful collaboration with delivery, solution, consulting and business support teams including finance, HR and legal, to shape, sell and maintain deals.
· Track record of successfully working in a matrixed and global multi line of business

About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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