Operations Coordinator - Handyman Services

If you want to be part of building a growing international company & enabling for people to lead more enjoyable lives in the digital era - Buddy Company will be a fantastic adventure for you!
We’re looking for more talent for our newly acquired Handyman-business!
Do you have a talent for operations and steering a pool of gigers? Would you like to embark on an exciting journey with one of Sweden’s upcoming Scale Ups? Then you should continue reading and send us your resume!
Buddy Company is a Swedish Startup based in Stockholm, Barcelona ,Tel Aviv, and Munich, that offer technical support, handyman services and cleaning at client’s home, nationwide. Our business model is based on the direct sale of services through our own application and website or through strong Partnerships relevant in the business area.
As an Operations Coordinator you will have an exciting opportunity to join our operations team dedicated for our Handyman business (mounting, drilling, furniture assembly, tansport) area and ensure the fulfillment of its main goal from the very first service: the customer satisfaction.


Your main responsibilities will be:
Maintain day-to-day operations
Be responsible for and ensure that all orders are delivered and on time!
Coordinate tasks between clients and Buddies/Runners (our Handymen)
Manage our VIP Clients and support them in the order process and project delivery
Optimize operational processes and procedures for maximum efficiency while maintaining quality standards
Assist with the implementation of new processes and procedures
Identify ways to improve customer experience
Interact with customers and suppliers, answer questions and resolve issues
From time to time Recruit new Buddies
Maintain policy and procedure documents
Build up the buddies community and keep it active


What we are looking for:
Experience as an Operations Coordinator or in a similar role (such as high volume staffing)
You have a good understanding of and/or personal experience from handyman services
Ability to analyze and improve operational processes
Excellent communication skills, both written and verbal
Problem-solving skills
Detail-oriented
Tech-savvy, understands and can utilize different digital tools
High level of Swedish and English written and spoken
Experience from customer support or similar job with a lot of customer contact



What we offer:
Friendly and flexible working environment
Be part of a growing start-up pioneering the gig-economy
Possibility to interact and work in a multicultural environment
Office located on Strandvägen in central Stockholm



About Buddy Company:
Buddy Company is a digital platform company offering on-demand and on-site tech, handyman or cleaning support by tapping into a large pool of competent talents. Buddy Company connects gigers, so called “Buddies” with the near-infinite number of customers who need technical guidance and support, handyman- or cleaning services. The Buddies are experts who deliver high quality consultations, installations and technical support to consumers and businesses, so that everybody can feet great at home. By utilizing a unique platform for managing high volumes of services, Buddy Company has become the extended arm of large telecommunication companies and consumer electronics retailers to serve customers in their homes or offices.