Operations Coordinator - Wholesale

At Axel Arigato we are committed to delivering high-quality products and exceptional service to our wholesale partners. As oneof our Coordinators is going on parental leave, we are looking for an Operations Coordinator to join our team and ensure seamless order processing and top-notch customer support. The position is a temporary role for approximately 1 year, located at our Head Office in Gothenburg, Sweden.
ABOUT THE ROLE
The Operations Coordinator is a vital member of our operations team, responsible for ensuring accurate order processing, maintaining the order book, and providing proactive customer support to wholesale partners. This role involves managing multiple wholesale order flows, including wholesale orders, samples, showroom orders, outlet/flash sales, and returns. You will be expected to collaborate closely with internal departments and ensure that every order is processed accurately and delivered on time.
WHAT YOU WILL DO
Order Administration:
Gather and input order data from multiple sales channels into the ERP system (SAP).
Maintain and update the order book to ensure all orders are recorded accurately and in real-time.
Release orders for fulfillment and shipping, working with internal teams to ensure timely delivery and smooth processing.
Monitor order status in the ERP system, identify discrepancies, and resolve any issues as they arise.

Customer Support:
Provide timely, clear, and accurate order information to wholesale partners, addressing inquiries and concerns efficiently.
Collaborate with logistics to ensure that orders are processed and shipped on time, proactively communicating any potential delays.
Handle returns, exchanges, and other post-order inquiries, ensuring that all customer touchpoints are handled smoothly and professionally.
Maintain a high level of customer satisfaction by delivering excellent service and solutions.

ARE YOU THE ONE?
We are looking for someone with most of the following:
An educational background in Business Administration, Supply Chain Management, or a related field is preferred.
2+ years of experience in order administration, business-to-business customer service, or related roles, preferably within the fashion industry.
Minimum of one year’s experience working with SAP or a similar ERP system.
Proven track record of managing B2B orders and providing outstanding customer support
Proficiency in OMS/ERP-systems and Microsoft Office suite is a plus!

SKILLS
Attention to Detail: Ability to accurately input and maintain order data with precision.
Communication: Strong written and verbal communication skills to interact effectively with both internal teams and wholesale customers.
Time Management: Proven ability to efficiently prioritize tasks to meet order processing and delivery deadlines.
Problem-Solving: Ability to quickly identify issues and implement solutions to resolve customer inquiries or order discrepancies.
Adaptability: Flexibility to handle changing priorities, evolving workflows, and unforeseen challenges in a fast-paced environment.

HERE'S HOW TO JOIN THE A-TEAM
Apply by submitting your CV by 2024-11-30. Please apply when you see this ad-we will interview from the start and close the ad if we find a great candidate.
Salary:According toagreement Estimated Starting date: ASAP
A BIT ABOUT AXEL ARIGATOFounded in Sweden in 2014, Axel Arigato is intrinsically grounded in culture, community, and craft. Driven by curiosity, the brand has consistently connected its approach to the rhythm of what is happening in the wider world, looking to an ever-evolving contemporary society for both purpose and inspiration. It presents diverse collections of elevated and wearable footwear and ready-to- wear, fusing together Scandinavian minimalism with unexpected, contemporary design.
The brand has nine physical stores in five countries, as well as a network of over 250 wholesale partners and retail concessions. Axel Arigato is committed to fostering connections beyond the conventions of commerce, and are a proud equal opportunity employer who values a diverse workforce. As such, its core mission remains true to this day: to build a positive platform through the power of community, inclusivity, and memorable experiences.
OUR VALUES : DROP Diversity, Respect, Openness and Passion are our values that we live and breathe. They are the foundation for our current state and what we will always bring with us to the future.