Operations & Customer Service

Are you looking to make a difference in a patient’s life? At World Courier, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
World Courier
Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
What you will be doing
Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.
Primary Duties and Responsibilities:
Engage in effective personal communication with customers, colleagues and suppliers
Maintain effective relationships with clients and proactively support their complex needs
Ensure all shipments and customs requirements are handled according to company and international regulations
Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
Generate sales leads and collaborate with sales on identification and development of potential and existing accounts



What your background should look like (minimum qualifications)
Requires broad training in fields such as business administration, logistics or operations
Fluent in English and Swedish
Effective oral and written communication
Ability to represent a positive and professional image
Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
Flexibility in working shifts, including some weekends and holidays
Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook



För mer information företaget samt hur man ansöker:
https://abccareers.taleo.net/careersection/2/jobdetail.ftl?job=0000270S&tz=GMT%2B03:00&tzname=Europe/Vilnius