Operations Excellence Program Learning Specialist (Europe)

You will work with the Ops Learning team to help continuously improve and manage the curriculum of our Operations Excellence Program (OEP). You will also support key transformation activities on the Ops Learning team to innovate the reach of learning for our practice and Firm colleagues. You will collaborate with Service Line Learning Leaders and OEP program deans to ensure their learning and capability development needs are being met. You will connect regularly with Operations practice managers globally to ensure that learning programs adequately address specific functional capabilities of the various service lines and new knowledge is incorporated into learning programs. You will connect with Learning teams from within the firm, functions and industries to ensure best practices are shared and synergies are captured where possible. You may work also with external constituencies, including training providers and/or academics with best practice learning know-how.
You will be responsible for 1) managing the content for our Operations Excellence Program. This includes defining the curriculum journey for 4 Ops service lines across 4 regions, designing sessions including coaching faculty, driving improvement of ops training (both in content and format based on feedback/practice priorities), prioritizing OEP learning journey modules for refresh and development, standardizing learning materials, identifying opportunities to align content with learning best practices, and curating content. In your role you will also be responsible for 2) continuous improvent, e.g., review performance and satisfaction data, conducting interviews/focus groups as needed, piloting program improvement projects, cross- pollinating best practices, and raising awareness and increases visibility within the Ops practice
Qualifications
■ Demonstrated track record of having built learning programs and passion for learning
■ Familiarity of how to work within the global Firm, interfacing effectively with people from all regions
■ Familiarity with working with Firm resources
■ Familiarity with core Operations concepts/approaches
■ Superb people leadership and project management skills, including the ability to direct multiple simultaneous initiatives and lead/motivate colleagues in the absence of formal reporting relationships
■ Excellent verbal and written communication skills
■ Strong analytics and problem-solving skills
■ High energy, positive attitude, and a bias toward action; strong sense of entrepreneurship
■ Tolerance for ambiguity
■ Managerial skills to ensure well-organized and effective program delivery
■ Ability to interact with Operations Practice Leadership as a thought leader
■ Strong client service orientation
■ Experience from the Professional Service industry is a plus