Operations lead, Connected services

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Operations lead, Connected services
Lynk & Co is seeking an experienced Operations Lead, Connected services - a critical role to support the continuous growth and enhancement of Lynk & Co connected car services in Europe.

Connectivity is a critical part of Lynk & Co overall business strategy enabling connected car services for a wide range of services such as infotainment, security and safety, mobility, remote car management and much more. As Operations Lead you will be responsible for ensuring stable operations for the whole set of connected services.

As a Operations Lead You will be responsible for incident/issue management jointly with internal as well as external stakeholders. You will follow up on operational KPIs and lead work in improving operational quality, processes and efficiency. You will work cross-functional with internal product owners, solution architects, development teams, customer support as well as external partners/suppliers to ensure operational performance with an e2e and customer experience mindset.

In this role you will play an integral role in securing customer experience throughout the continuous evolving connected service life-cycle in and around Lynk & Co cars.

With Lynk & Co you are given the opportunity to work with a team of passionate Lynk & Co:ers enabling our connected services with the potential to change mobility forever.

You will report to the Connectivity Director within Lynk & Co.

You are a team player who thrive in a fast-paced, continuously changing, co:spirit environment.

The position is based in Gothenburg Sweden, but will require occasional travel (mainly Europe but also to China)

What you'll do

- Manage daily operations of connected services and follow up on incidents and issues affecting operational performance of connected services
- Engage and interact with internal and external stakeholders involved in the operations of connected services to analyze issues and plan for maintenance that may affect operations performance.
- Improve operational management systems, processes and best practices
- Identify and drive new requirements and actions to further improve operations performance jointly with internal and external stakeholders
- Secure and facilitate cross-functional collaboration between business owners, solution architects, Cloud/IT operations etc in securing operational performance.
- Develop, monitor and follow-up key metrics/KPI to continuously track operational performance and costs related to connected services.


What you should have

- Extensive experience as Operations Lead or similar position
- Experience of development and/or operations within connected technology domain, preferably within the automotive industry
- Experience of mobile and cloud software development is an advantage
- Experience in process development
- A truly customer experience driven mind-set
- Strong strategic mindset coupled with a doer mentality
- Team player & strong cross functional collaboration skills


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest ADD DATE. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Robert Brunbäck, robert.brunback@lynkco.com. If you have any questions about the recruitment process, please reach out to Magnus Blixt,+46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)