Operations manager

What will I be doing?
You will work with several national and international clients developing challenging and with big complexity e-commerce projects.
You have big passion for information technology and software development (doesn't need to have a background in development), be willing to grow, learn and always be ahead with the planning.
You have strong Agile Scrum knowledge and competence. You have good leadership skills and a strong mindset for planning, structure and monitoring performance of teams and projects.
You will be the main responsible person for managing pipeline of projects in one of Improove’s Offices and make sure our production numbers are running smooth and efficiently. You will be the manager of every tech employee in that operation center, so you will have to deal with Coaching and Career Management/Development for those employees


Responsibilities
Lead operations in their office
Collaborate with Head of Operations and other Operation Managers in defining important policy, planning, processes, procedures and strategic decisions regarding operations work
Assist HR with recruiting when necessary. Identify recruitment needs and align those with the Head of Operations and other Operation Managers.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing of projects that they are responsible for.
Work with other senior stakeholders within the company
Work with the Head of Operations and other Operation Managers to plan for short and long-term goals regarding operation performance and scale-up strategy.
Identify and address problems/opportunities for the company when it comes to making production more efficient and scalable
Build alliances and partnerships with other organizations.
Support worker communication with the management team
Organize and plan forecast of work within your operation center, aligning with other operation managers and delivery managers.
Responsible to make sure the billable rate of the team is accordingly to what is expected.
Work with Tech Leads and Scrum Masters to find better ways to improve Quality and Efficiency



To whom will I report?
As an Operation Manager your direct Manager will be Head of Operation.
You will work quite closely to other local Operation Managers, Project Managers and Delivery Managers.